Quality Assurance Specialist

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live...

**[1] - Job requirements**: **Monitoring and Evaluation: (30%)** Evaluate the agent's performance in terms of communication skills, product knowledge, problem-solving abilities, and customer handling. **Feedback and coaching (20%)** Provide constructive feedback and coaching to call center agents to enhance their performance and service quality. Develop...

**ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers. You are a motivated, detail oriented, technical and energetic person who works well in a fast-paced, dynamic small-team environment. You learn quickly and are...

**EMP TYPE** Full-Time **INDUSTRY** Software **JOB ID** 32442 **ABOUT YOU** You are a talented and passion driven individual who values working in a fast-growing environment, delivering high quality client-oriented services and collaborating with your peers.You are a motivated, detail oriented, technical and energetic person who works well in a...

**ABOUT FPT SOFTWARE** FPT Software, a subsidiary of FPT Group, is a leading global IT service provider headquartered in Vietnam. With 33,000+ employees in 88 offices across 30 countries, we serve 1,100+ clients, including 96 Fortune 500 companies. We believe diversity fuels innovation and strive to create an inclusive workplace where talents of all...

**Description**: Hi there, we’re Article. We’re a North American based furniture company creating remarkably better furniture experiences one sofa at a time. And as the **Vendor Quality Specialist (Upholstery)**, you’ll report to the Vendor Quality Lead (Upholstery) to strictly adhere to the determined quality process and improve the product quality...

**Job Scope & Expectation** As a Training & Quality Assurance Supervisor, you will: - be responsible for the quality of interactions between our Agent & Vendor with our Seller to meet all Client agreed upon KPIs and performance parameters. - participate in Client monitoring and QA programs; then identify Client expectations and needs. - obsess over the...

**Mô tả công việc**: (Mức lương: Thỏa thuận) RESPONSIBILITIES / ACCOUNTABILITIES Key Role This role will be the quality focal point for the vendor activities, directed toward process control and quality assurance of the products sourced from Asia, be responsible for ensuring quality are the same level globally for Ferguson Own Brand products,...

**WORK LOCATION** Ho Chi Minh **LEVEL** Senior **EXPIRATION DATE** 31 Aug,2025 **JOB OVERVIEW** - As the **Quality Assurance Manager**, you will lead the quality assurance strategy with a strong emphasis on an automation-first mindset, scaling modern testing practices across platforms and teams. You will collaborate with Engineering, Product, and other...

**WE NEED YOU**: - Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards - Provide feedback and coaching based on quality audits, complaints, and seller satisfaction - Remarks to improve their communication and overall quality performance - Train Agents on soft skills, call handling, and...