Vendor Quality Specialist

**Description**: Hi there, we’re Article. We’re a North American based furniture company creating remarkably better furniture experiences one sofa at a time. And as the **Vendor Quality Specialist (Upholstery)**, you’ll report to the Vendor Quality Lead (Upholstery) to strictly adhere to the determined quality process and improve the product quality performance. **Why We Need You**: Within the Vendor Quality Team, our Vendor Quality Specialist (Upholstery) will be conducting quality audits for vendors, developing quality standards, training stakeholders on quality requirements, working on corrective actions, and providing support for escalated issues within the upholstery category. This fits into our larger need to look for new ways to delight customers with high-quality products and improve the overall users’ experience. **Why Article?** While, we sell to the North American market, we work closely with a number of our manufacturing partners throughout Asia. As a result we have an office in Thao Dien, Ho Chi Minh City, Vietnam, where we currently have around 70 Particles (people of Article) working. As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry. **What You’ll Do**: Be part of a dynamic team of 6 Vendor Quality Specialists united by a passion for quality and collaboration. We work together to refine processes, solve challenges, and elevate the upholstery experience — one improvement at a time - 3-4 days will be at vendors factors, where you’ll conduct factory quality audits (FQA) to evaluate quality management systems and the production capabilities of vendors. - Conduct Pre-shipment and Inline inspection for products and products identified with high quality focus. Provide analysis on quality issues and testing failures to identify and implement preventative measures including but not limited to assessing testing standard requirements. - Supporting Quality Claim Analyst to have technical/quality dialogue with vendors for pending / unresolved claims. Based on product issues or vendor trends, work on projects with relevant stakeholders to continuously improve the product quality (reduce defect rate) through effective implementation of Corrective Action and Preventive Action. - Participating in establishing internal quality processes, templates, and inspection quality standards. - Administrate the quality records, including the validation and uploading of PSI report, Inline inspection report, FQA report, CAPA reports, etc.. - Develop training materials for in-person, and online training, and update documentation when quality standards or requirements change. Train vendors and internal stakeholders on quality requirements and framework. - Visit vendors as required to review samples, assess production capabilities and quality systems. - Monitor the quality performance on a monthly basis and evaluate quality processes in the field, and identify opportunities for improvement. **Who You Are**: **Qualifications** - 5+ years’ experience in quality assurance - Strong English communication skills (written and verbal) **What’s next**: **Perks & Benefits**: **Wealth, Health & Life**: - Salary range: 65,762,500 VNĐ to 71,023,500 VNĐ Gross/Month - 15 days of vacation* - 11 National Holidays - 2 extra days (Christmas & 1 day of your choosing) - 6 well-being (sick) days* - Excellent extended health care benefits packages (dental, health check, mental health ) **Other**: - Employee discounts on many of our products produced in Vietnam ** Company & Office Space**: - State-of-the-art laptops with the tech and tools to easily collaborate - Be a part of a dynamic company and an internationally recognized brand **About Article**: Hi there, we’re Article. Since 2013 we’ve been redefining the furniture industry one sofa at a time. - Vancouver, Canada is home to our HQ (and our first retail store) - Ho Chi Minh City, Vietnam is home to our Asia HQ - Our US and Canadian logistics network serves our customers coast to coast. **Artificial Intelligence (AI) in Hiring**: At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around **Artificial Intelligence in Hiring** and what we expect from you. **Criminal Background Checks**: Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted. The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as