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Front Office Leader

3 weeks ago

Thành phố Hồ Chí Minh, Vietnam Savills Phú Mỹ Hưng Full time

**Hạn nộp**: 15/12/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 7 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
15/11/2024 13:18
MÔ TẢ CÔNG VIỆC
Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Must be well aware of all emergency policies and procedures if any while on duty.
Carry out check - in and check - out process.
Update Tenant’s relevant data into Tenant’s profile promptly and accurately.
Collect all information and documents at the beginning of each shift from other departments or from apartment tenants and will track work accurately.
Update and make purchase requests and deliver tenant birthday gifts.
Receive tenant cash payments and issue the appropriate receipt. Controls the Front office cash float.
Keep the daily logbook up to date.
Explains and is a source of information on facilities within the building and apartments.
Perform other tasks as requested by Line Manager.
QUYỀN LỢI ĐƯỢC HƯỞNG
13th-month salary, review 6-month KPI bonus (on business results)
Compulsory SHUI upon full gross salary
Annual health check, Additional health insurance
**Gifts on special holidays & occasions**: birthday, New year, Mid-Autumn...
Outing trip
Uniform, free parking
Clear growth and promoted opportunities.
YÊU CẦU CÔNG VIỆC
Have a college/university degree in hospitality or a related field.
At least 2 year of experience in Front Office operations
Strong leadership and communication skills.
Excellent problem-solving abilities and conflict resolution skills.
Fluently English speaking skills
**Ability to work in shift 1**: 6:00-14:00, shift 2: 14:00-22:00, shift 3: 22:00-6:00.
Customer-focused with a commitment to delivering exceptional guest service.
YÊU CẦU HỒ SƠ
**Nộp trực tiếp qua Hoteljob hoặc liên hệ zalo**: 0354102253 (Ms. Thảo) để trao đổi thêm nhé