Assistant Front Office Manager

**Hạn nộp**: 30/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM, Quận 3 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
01/11/2024 10:21
MÔ TẢ CÔNG VIỆC
KEY RESPONSABILITIES
- To control the day-to-day operations of the Front Office.
- To maintain close contact with guests to build up good relationships especially with return guests.
- To ensure that Guest History records are up-dated, accurate and organized in the Opera.
- To fine tune services of the Front Office operations, and have a good eye for details.
- To liaise closely on a daily basis with all other departments in Rooms Division in order to ensure effective communication and collaboration with all parties concerned.
- To ensure guest comments are followed up and acted upon without delay.
- To assist in the preparation of budgets.
- To maximise revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.
- To update all manuals, policies and procedures, when required.
- To carry out regular training in order to ensure the highest levels of performance are maintained at all times.
- To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.
- To organize, direct and coordinate the daily activities of Front Office.
- To ensure all section heads observe the hotel policies and procedures, as well as supervising their respective personnel in the Front Office Department.
- To ensure that all the staff adhere to all policies and procedures established by the hotel management.
- To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
- To ensure effective communication and coordination within the Front Office and with other departments.
- To be thoroughly conversant with the Front Office operation, policy matters and the computer system.
- To assist HR in the selection of staff, training and appraisals of all employees in the Front Office.
- To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
- To welcome arriving and escort VIPs and bid farewell upon their departure.
- To ensure all records and reports in each Front Office section’s “Log Book” are promptly and efficiently recorded and followed up.
- To work closely with Duty Manager & Security Department in handling and resolving incidents affecting in-house guests.
- To have good knowledge and understanding of all emergency procedures and hotel policies.
- To ensure the main entrance and driveway is free of obstruction and traffic congestion at all times, especially so during VIP’s visit or function.
- Responsible for the overall supervision, operation and ensure the coordination among all the Front Office sections
- Maintain good interpersonal relationship between hotel management and guests.
- Assist the Learning & Development Manager in planning, organizing and conduct training for all the Front Office staff.
- To ensure sufficient staff is on duty according to the hotel occupancy and approved staff manning. And to arrange for replacement for staff on medical leave or any other leave.
- To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.
- To relief the Assistant Manager when they are off or take annual leave. To work shift whenever necessary.
- Although you are employed by the Front Office Department, you may be reassigned to any area that the management deems suitable and necessary.
- Conduct all the morning/afternoon briefing with the FO team, linked with night shift
- Follow the daily guest book comments (VOG) and share with the team. Prepare action plan if needed.
- Preparation of Front Office monthly reports, commenting on key performance indicators.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.

QUYỀN LỢI ĐƯỢC HƯỞNG
Develop your talent through learning programs by Academy Accor.
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
YÊU CẦU CÔNG VIỆC
Diploma in Tourism & Hospitality Management
Minimum 3 years of relevant experience in a similar capaci