Learning & Development Executive - Front Office

1 day ago

Thành phố Hồ Chí Minh, Vietnam Chuỗi khách sạn M Village Full time

**Mô tả công việc**:
(Mức lương: 12 - 20 triệu VNĐ)
Assist with Designing and Implementing Training Programs

- Develop and implement effective training programs.
- Ensure staff members are equipped with necessary knowledge and skills.
- Evaluate and continuously improve training programs.
- Create professional and accessible training materials.

Conduct On-the-Job Training for Front Office Department

- Provide hands-on training and coaching to the front office team.
- Focus on both technical skills and soft skills.
- Ensure excellent guest service delivery.

Training plan at pre-opening property launches

- Support new hotel openings at different locations.
- Build and train front office teams from the ground up.
- Ensure consistency in service quality.
- Transmit brand culture and standards.

System & training tracking

- Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
- Maintain up-to-date training records, schedules, and SOP libraries.

Engage & Support stakeholders

- Act as a partner to operations leaders - advising on team development, coaching practices, and service training.
- Observe and assess employee performance after training to identify career development opportunities or determine appropriate termination actions.
- Create a friendly, healthy, and collaborative environment among colleagues in alignment with M Village’s culture.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 100% salary during probation.
- 13th-month bonus.
- Participate in Social, Health, and Unemployment Insurance.
- Young and dynamic working environment.
- Performance-based evaluation with fast career growth opportunities.
- Employee discounts for company services.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- At least 3 years of experience as a Front Office Supervisor or Duty Manager in the hotel industry.
- Have experience in training and coaching staff in this major.
- Fluent in English, both written and spoken.
- Willingness to travel to different locations across Vietnam.
- Proficiency in Microsoft Office, mẫu đào tạo.
- Strong communication and interpersonal skills.
- A proactive, positive attitude with a focus on growth and continuous improvement.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Nhà Hàng - F&B,Tuyển Dụng,Đào Tạo & Phát Triển (L&D)

Trung cấp - Nghề
Không yêu cầu

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