Front Office Manager

5 days ago

Ho Chi Minh City, Vietnam M VILLAGE Full time

**RESPONSIBILITIES**:

- Manage the day-to-day operations of the Front Office department, including overseeing the Receptionist and Lobby Ambassador
- Plan and assign work to the Front Office Department accurately, ensuring there is enough staff to provide exceptional service to guests
- Ensure that all bookings are in order and that prices are within allowed levels
- Maintain cash balances and handle funds correctly at all times
- Work closely with the Sales and Housekeeping departments to maximize room capacity and achieve thehighest revenue and best customer service
- Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasmand offering problem-solving solutions in line with the hotel's interests
- Ensure that all staff members are knowledgeable about hotel products, current promotions, policychanges, and appropriate communication to best serve guests
- Train and coach staff on Front Office SOP, hotel rules and regulations
- Evaluate the performance of Front Office staff and suggest commendations or remedial and disciplinaryaction when necessary
- Conduct daily and periodic department meetings and attend meetings as required
- Perform any other duties required by the General Manager.

**REQUIREMENTS**:

- 5 years of experience in a Front Office (Hospitality) position
- Effective communication in both Vietnamese & English, 3rd language is a plus.
- Team management, planning, and reporting skills
- Experienced in leading and managing teams of 8-10 people
- Good communication and customer care skills
- Hardworking, honest, careful, enthusiastic, and a good team supporter
- Good negotiation and persuasion skills; adept at handling complaints
- Proficient in computer skills

**BENEFITS**:

- 13th-month salary
- Annual leave: 12 days
- Competitive salary and bonus packages based on work results
- Opportunity to build a capable and inspired workforce for new hospitality
- Participating in social insurance, health insurance, and unemployment insurance according to stateregulations
- Evaluation based purely on capacity and rapid growth opportunities

Loại hình công việc: Toàn thời gian

Lương: 14.000.000₫ - 20.000.000₫ một tháng

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