Learning & Development Executive - Front Office

3 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam M Village Careers Full time

JOB DESCRIPTION

Assist with Designing and Implementing Training Programs

  • Develop and implement effective training programs.
  • Ensure staff members are equipped with necessary knowledge and skills.
  • Evaluate and continuously improve training programs.
  • Create professional and accessible training materials.

Conduct On-the-Job Training for Front Office Department

  • Provide hands-on training and coaching to the front office team.
  • Focus on both technical skills and soft skills.
  • Ensure excellent guest service delivery.
  • Monitor and support knowledge application in practice.

Training plan at pre-opening property launches

  • Support new hotel openings at different locations.
  • Build and train front office teams from the ground up.
  • Ensure consistency in service quality.
  • Transmit brand culture and standards.

System & training tracking

  • Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
  • Maintain up-to-date training records, schedules, and SOP libraries.

Engage & Support stakeholders

  • Act as a partner to operations leaders - advising on team development, coaching practices, and service training.
  • Observe and assess employee performance after training to identify career development opportunities or determine appropriate termination actions.
  • Create a friendly, healthy, and collaborative environment among colleagues in alignment with M Village's culture.

REQUIREMENTS:

  • At least 3 years of experience as a Front Office Supervisor or Duty Manager in the hotel industry.
  • Have experience in training and coaching staff in this major.
  • Fluent in English, both written and spoken.
  • Willingness to travel to different locations across Vietnam.
  • Proficiency in Microsoft Office, mẫu đào tạo.
  • Strong communication and interpersonal skills.
  • A proactive, positive attitude with a focus on growth and continuous improvement.

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