Event Coordinator

3 days ago

Hà Nội, Vietnam Khách sạn JW Marriott Hà Nội Full time

**Hạn nộp**: 10/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Nam Từ Liêm - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Trợ lý, thư ký
Cập nhật
11/11/2024 15:33
MÔ TẢ CÔNG VIỆC
JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.
JOB SPECIFIC TASKS
- Answer and qualify all enquiries by telephone, informing clients of the Hotel’s facilities and dealing with the co-ordination and follow-up of all leads.
- Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
- Follows up with customer post-event.
- Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
- Makes presence known to customer at all times during this process.
- Stays available to solve problems and/or suggest alternatives to previous arrangements.
- Compile and type all you Banquet Event Orders, and be responsible for the issuing of any “late” banquet orders and amendments. Then distribute the BEOs with an accompanying letter.
- Ensure that all correspondence is securely filed and all files are kept up to date.
- Compile on a monthly basis a Booking Pace report.
- Complete your monthly forecast on the Department sheet.
- Be responsible for the yield management of your meeting rooms in the diary.
- Offer and conduct show rounds of the hotel as and when necessary.
- Check all your meeting rooms before the start of any functions to ensure that they are set up to the specifications on the Banquet Event Orders.
- Ensure good communication with other departments.
- Assist Banqueting Managers and Event Manager as and when required.
- Attend the Banqueting Monthly meetings and weekly BEO meetings.
- At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene.
- Leads pre-event and post-event meetings for assigned groups.
- Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers associates to provide excellent customer service.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

QUYỀN LỢI ĐƯỢC HƯỞNG
- 02 months of probation with Full salary | Service charge| Social Insurance
- Attractive remuneration package & 13th month salary
- Local and International training course
- 05 working days | 02 day-off per week
- Duty meal & Uniform provided by hotel
- Taxi for late night shift| Free motorbike & car parking
- Cross training & Cross exposure & Task force opportunities
- Take-Care culture
- Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
- Annual health check
- Associate special discount for hotel rooms and F&B services at International Marriott properties
- Career path in the most respected and prestigious hotel companies in the world

YÊU CẦU CÔNG VIỆC
- Good at English skills
- Computer skills
- High school diploma/G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience is required

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