Fulfillment Ops Key Account Management

6 days ago

Thành phố Hồ Chí Minh, Vietnam Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**About the Team**:

- Supplier Management (SM) manages the supplier network for key Warehouse business lines, ensuring seamless collaboration, healthy inventory capital and develop new services line to further enhance supplier satisfaction & leadtime. Ops KAM is a sub-team under SM, work directly with suppliers on day-to-day issues to ensure smooth operations and maintain cooperative relationships with suppliers.
- Coordinate with 3PL (Third-Party Logistics) providers for truck bookings and track routes.
- Collaborate with suppliers to allocate pickup dates for inbound shipments, and ensure firmed orders are delivered in full, on time, and error-free.
- Collaborate with the warehouse team to allocate inbound volume and ensure efficient storage.
- Resolve issues from inbound shipments to outbound orders
- Address document-related issues, including documentation discrepancies or missing information.
- Maintain effective communication with 3PL providers, suppliers, and warehouse personnel.
- Collaborate with cross-functional teams to optimize supply chain performance.
- Regularly check in with suppliers to maintain good relationships. Represent as the key Shopee contact for their operational questions and concerns.
- Actively coordinate with other teams to solve operational issues for suppliers and drive customer satisfaction. Ensure that we can detect early and resolve any concerns from
- Suppliers related to SM performance quickly and efficiently.
- Other projects & Ad-hoc assigned by team lead.

**Requirements**:

- Bachelor’s degree in Economics, Business, or Foreign Trade.
- At least 2 years of experience in key account management / warehouse coordination, preferably in the e-commerce field or e-commerce department.
- Ability to coordinate schedules, resolve constraints and ensure win-win solutions with aligned trade off.
- Skilled in problem solving, process management, and reporting, with proficiency in MS Office and Google Workspace.
- Strong customer-focused mindset, good attention to detail and highly adaptability in the fast pace e-commerce environment.
- Strong communication and negotiation skills, and stakeholder management skills, with acceptable fluency in English (both writing and speaking).
- Proven ability to work independently and collaborate effectively with cross-functional teams to deal with constraints.

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