Customer Experience Officer

5 days ago

Hà Nội, Vietnam Chi Nhánh - Tổ Chức Giáo Dục Và Đào Tạo Apollo Việt Nam Tại Thành Phố Hồ Chí Minh Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Job Description
We are looking for a Customer Experience Officer (CXO) - who will play a key role in connecting our center with students, helping them have the best learning journey. In this role, you'll directly influence student success and ensure every customer receives great service. It's a great opportunity to grow personally while making a positive impact on students and their families.
Job Responsibilities:
Student Enrollment & Registration: Be responsible for your own sales, help students sign up for classes, and support them with payment processes.
Course Renewals: Manage your personal renewal targets and stay on top of the center's renewal progress to make sure goals are met.
Student Progress Monitoring: Track student progress, handle customer feedback, and ensure students reach their academic goals.
Cashier & Invoice Management: Make sure all invoices and documents follow company standards.
Book Management: Order, manage, and report on the availability of books to meet student needs.
Training & Meetings: Participate in scheduled training sessions and meetings to continually improve skills and stay updated.
Other Duties: Perform additional responsibilities as assigned by the line manager.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.
- Được hưởng các quyền lợi khác theo chính sách của công ty

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
Job Requirements
University degree or higher
1-2 years of experience in relevant jobs, including customer service and sales roles.
Strong communication skills, with a proven ability to handle customer concerns and demonstrate integrity.
Proven problem-solving skills through managing difficult situations and a strong focus on students and customers.
Well-organized with excellent time management skills, strong mentality, and resilience.
Proactive, detail-oriented, and strong interpersonal skills to foster partnerships.
Leadership skills with the ability to oversee and plan ahead is a plus.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu

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