Branch Service Officer

1 week ago

Hà Nội, Vietnam UOB Vietnam Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:

- Greet clients come to Branch.
- Handle customer’s inquiries/ complaints properly. If necessary, contact relevant Teams for assisting with more information; or escalate to Team Leader/ Manager for further support.
- Assist and guide clients to use Tomorrow App and register their Biometric
- Support client to get queue number, connect Hotline.
- Support Branch staff on arrange Branch traffic.
- Ad hoc tasks as assigned by Branch Operations Manager
- Contribution of sales referral
- Support Branch staff on scanning and filing documents.
- We are recruiting for outsourcing positions in Ho Chi Minh City & Ha Noi

Note: the outsourcing labor contract will be signed-on with the UOB’s third party vendor

**Job Requirements**:

- Patient
- Teamwork
- Work under pressure.
- Customer service oriented with good communication and problem-solving skills.
- Good English communication skill

**Be a part of UOB Family**:
**Competencies**:

- 1. Strategise
- 2. Engage
- 3. Execute
- 4. Develop
- 5. Skills
- 6. Experience

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