Manager, Bancassurance
2 days ago
About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit
FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit
PURPOSE:
The position has the responsibility of driving sale team and achieving the sales target for the assigned bank branches.
Target Achievement
- Drive sales and achieve targets through the bank branches
Sales Support
- Support the RDOB in his sales effort, in terms of generating benefit illustrations etc
Relationship Management
- The Bank is the key customer of the Business Manager and he has to engage an open and trusting relationship with the Branch Managers/officers/staff
- Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, understanding their issues/ concerns about selling insurance (if any)
- Ensure that all service requirements are met for the sale team.
Process & System
- Responsible for defining related processes in discussion with various departments
- Documentation, compliance and audit
- Ensure adherence to various related service related matrices agreed with partners across product life cycle (policy issuance, customer service, claims, etc.).
KEY PERFORMANCE INDICATORS
QUALITATIVE
- Achieving sales targets
- Activate & Penetrate branches for Insurance Sales
- Arranging training programs for bank staff/FWD sale staffs on products and selling skills
- Increasing productivity of bank branch
QUANTITATIVE
- Achievement of Monthly / Quarterly / Half yearly and Annual Sales Target
QUALIFICATIONS / EXPERIENCE
- WORK EXPERIENCE: at least 5 years In Insurance / Banking / Finance and at least 3 years of management experiences.
- QUALIFICATIONS Diploma, Graduates / MBAs of formal education is desirable.
EXTERNAL & INTERNAL CONTACTS
Internal:
- Senior Management
- Cross functional stakeholder
- Subordinate managers and sale team
- Senior Management
- Cross functional stakeholders
- CX champions
- Distribution heads/representatives
External:
- Assigned Bank partners.
KNOWLEDGE & TECHNICAL SKILLS
- Should have good computer skills (word, excel, power point, outlook)Process and customer experience oriented, with ability to solve unfamiliar problems with a structured and analytic approach.
- Must have ability to pain, organize, and multitask
- Strong acumen for customer service, effective problem solving ability
- Ability to manage conflicts, reconcile differences
- Strong negotiation skill
- Ability to take decision effectively
- Result orientation
- Leadership skills
- Ability to conduct customer analytics to build good insights about customers and serve as basis for decision making.
- Ability to engage in strategic planning and help deliver the best customer experience to achieve FWD brand vision “to change the way customers feel about insurance”.
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