Director, Business Development

14 May 2025

**Director, Business Development (40000612)**:

- Category: Retail Banking Group
- Job Type:

- Facility: Retail Banking

**Job Purpose**:
The Director of Bancassurance Distribution Support is responsible for leading and optimizing the operational functions that support the Bancassurance distribution model. This includes strategic planning, recruitment of insurance specialists, training and development, licensing, compensation management, sales support, quality assurance, service level management, and channel marketing initiatives to optimize bancassurance sales productivity and performance. The role also involves enhancing digital and system support capabilities to provide a seamless experience for bancassurance sales teams, ensuring compliance, and aligning the bancassurance function with the company’s growth objectives.

**Key Accountabilities (1)**:
**Recruitment & Expansion of Bancassurance Sales Teams**
- Develop and implement a comprehensive recruitment strategy to attract and onboard high-quality Bancassurance Insurance Specialists (ISs).
- Oversee recruitment campaigns, partnerships with banking networks, and referral programs to strengthen bancassurance sales teams.
- Collaborate with HR and bank partners to ensure a streamlined onboarding process for new insurance specialists.
- Monitor recruitment targets and provide insights into talent gaps and strategies for market expansion.

**Training & Development Management**
- Oversee the design and implementation of structured training programs to enhance bancassurance specialists' knowledge of insurance products, financial advisory skills, and compliance.
- Develop career progression programs for insurance specialists, including certification, coaching, and leadership training.
- Evaluate the effectiveness of training through assessments, feedback, and performance metrics.

**Key Accountabilities (2)**:
**Licensing & Compliance Oversight**
- Ensure all Bancassurance Insurance Specialists obtain and maintain licenses in compliance with regulatory requirements.
- Keep updated on licensing regulations and ensure the company’s internal processes adhere to them.
- Coordinate with regulatory bodies and internal legal teams to handle audits and compliance checks.

**Compensation & Incentive Administration**
- Design and oversee competitive compensation structures, commission models, and incentive plans for bancassurance distribution.
- Work with finance and HR teams to ensure accurate and timely payments for bancassurance specialists.
- Conduct regular market benchmarking to ensure the company's bancassurance compensation schemes remain competitive.

**Key Accountabilities (3)**:
**Sales Support & Performance Management**
- Develop sales support strategies to help bancassurance teams increase sales productivity and effectiveness.
- Oversee tools and processes that provide real-time sales tracking and performance analytics.
- Establish and monitor Key Performance Indicators (KPIs) to assess bancassurance effectiveness.
- Collaborate with IT to implement digital tools and dashboards that improve bancassurance performance.

**Channel Marketing & Communication**
- Lead Bancassurance marketing campaigns and engagement programs to strengthen the company’s presence in bank branches.
- Develop marketing collateral, product positioning strategies, and promotional events tailored for bancassurance sales teams.
- Oversee digital and social media engagement programs to support lead generation and bancassurance brand awareness.
- Work with product teams to develop customized marketing strategies aligned with bank partners.

**Key Accountabilities (4)**:
**Quality Assurance for Bancassurance Business**
- Ensure the quality of the business sourced from the bank channel, ensuring that policies meet compliance and underwriting guidelines.
- Implement robust controls and risk mitigation strategies to reduce mis-selling, fraud, and non-compliance risks.
- Work closely with the compliance and risk teams to ensure adherence to company and regulatory requirements.
- Conduct quality audits and investigations to identify gaps and propose corrective actions.

**Service Level Management for Bancassurance Partners**
- Define and monitor service level agreements (SLAs) to ensure seamless service delivery to bank partners.
- Implement process improvements to enhance customer and partner experience across bancassurance channels.
- Act as the main liaison between the insurance company and the bank, ensuring service commitments and operational support are met.
- Regularly review and improve customer journey processes, ensuring bancassurance partners receive fast, efficient, and accurate support.

**Key Accountabilities (5)**:
System & Process Enhancement for Bancassurance Support
- Define business requirements for CRM, commission systems, digital platforms, and bancassurance management systems.
- Partner with IT and digital transformation teams to drive automation and digital