Business Development Manager

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives._

So if you believe in inspiring a better future, read on.

About the Role

Location: Hanoi
Report to: Regional Head
Function: Partnership Distribution | Department: Account Management (Techcombank)
Role: Individual Contributor

The Opportunity: We are current looking for Business Development Manager who:

- Assist AIA-TCB Partnership in achieving business targets
- Responsible for managing the sales team, maintaining discipline, controlling business quality & engagement with banking partners.
- Be accountable to drive sales of assigned bank partner dedicated regional through:
(1) developing strategic partners relationship with Bank's Banca Head and
(2) building a high performing sales team to achieve sales performances and sustainable growth.
(3) Being accountable to working with internal stakeholders to ensure getting fully support and implementation for dedicated bank partner.

Roles and Responsibilities:
1. Branch Engagement:

- Build a strong and quality sales force in your regions by building strong relationships, engagement with Bank partners (RD - Regional Directors) with clear sales funnel, business & development plans.
- Liaise and maintain effective relationship with the partner’s regional director/Branch Manager to support the achievement of sales targets.
- Align the sales plan with Branch Manager (BM)/RD base on Master plan and support the BDMs to ensure they are active in engagement with the branch.
- Build up and maintain solid relationship and rapport with banks’ district managers, branch managers and all frontline staff
- Monitor the sales momentum on sales staff and branch level. Provide targeted coaching to uplift sales productivity

2. Sales Target Delivery:

- Drive and monitor the team to achieve the agreed sales volume, persistency, and sustainable growth targets for the assigned bank regions.
- Ensure all sales are properly conducted to right customers
- Conduct day-to-day sales review and appointments with BDM
- Record and update lead status / sales funnel & update sales performance to Account Head
- Take responsibility on increasing persistency (FY) & Customer Policy Acknowledgement requirements (ACK)
- Achieve pre-set business targets: case count, active branch, active sales staff and various KPIs for designated branches & regions
- Suggest the sales funnel initiatives to enhance the productivity

3. Policy Servicing:

- Ensure all pending post underwriting (e.g.: supplementary financial and medical information) and issues are solved within the agreed Service Level Agreement
- Ensure all claims and complaints from customers are solved within the time frame agreed to ensure customer centricity
- Support BDMs and branch to execute sale activities & customers campaign as a plan
- Foster a strong sales and customer centricity culture by collaborating with internal functions and partner to enhance partner and customer experiences, persistency and workforce productivity.

4. Conduct Continuous Sales Coaching to internal and external sales force
- Support BDM to conduct workshop/ training/ coaching to bankstaff to improve their capability
- Provide coaching to inactive BDMs on weekly basis to sharpen their mindset, capabilities and motivation
- Handhold and provide mentorship & guidance to coach new BDM on a daily basis, providing joint branch visits, sharing best practices, and skills
- Take on different responsibilities, tasks, and management areas assigned by the Account Head or CPDO from time to time to meet business requirements or other requirements
- Ensure all marketing and sales programs to bank’s frontline staff are communicated and ensure the awareness and participation
- Inspire, develop the team members with mentoring, coaching, motivation and information in leading them to achieve their objectives and goals. Manage team members to increase team performance and productivity levels.
- Enhance capability of team members and ensure individual development plans (IDP) are established for team members.

Job Requirements:

- Graduated from business administration or related fields
- Have at least 3-5 years of management experience in the field of business development - sales. Experience in the insurance or banking industry is