Relationship Manager, Priority

Job ID: 27324

Location: Hanoi, VN

Area of interest: Private Banking & Wealth Management

Job type: Regular Employee

Work style: Office Working

Opening date: 25 Apr 2025

**Job Summary**
- Strategy- Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancassurance.
Achieve allocated business targets
Participate actively in branch sales planning to generate action plans for meeting targets.
Regular monitoring of sales
Be multi-skilled to handle all kinds of transactions and services in the bank
Convert customer leads to sales.
Generate potential new leads for other parts of bank e.g. Private Bank.
Successful and consistent conversion of leads to sales.
Upgrade potential customers to Priority and Private Banking.
Sell multiple standard products to customers based on identified needs.
Refer to product specialists to sell more complex products based on identified needs.
Quality customer requirements appropriately.
Provide advice and respond appropriately to less complex queries.
Build on existing relationships to grow/ develop customer portfolio.
Cultivates customer pipeline.
Anticipate future basic product needs given analysis of current state.
Accurate process transaction documentation.
Identify opportunity for transaction processing improvements.**Key Responsibilities**

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Must follow the Bank’s Code of Conduct.

**Qualifications**
- Standards required for roles- Product broadening- Enhanced multi-product Priority knowledge
- Market and competition knowledge
- Client training on digital solutions
- Communication and presentation skills
- Negotiation and objection handling
- required for roles for continuous development/ improvement/awareness of current practices, etc.- Understanding of KYC principles- required for roles**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business function