Senior Officer, Customer Relationship Management
2 weeks ago
4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**:
- Category: Corporate & Institutional Banking Group- Job Type:
- Facility: Corporate Banking**Job Purpose**:
- The job holder:
- Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with the Bank's regulations, requirements and standards.
- Directly manage relationships with a few businesses as assigned
**Key Accountabilities (1)**:
- SupportSRM and RM when providing products and services to customers to ensure outstanding service quality.
- Plan to meet and discuss with the customer group to identify and exploit the needs and ways of financial management of customers, thereby providing and analyzing optimal solutions for customers.
- Proposing to build a product process in line with policy orientation.
- Coordinate with Divisions/Departments to ensure the best service delivery to customers.
- Proposing ideas/building business processes in the implementation of preferential policies and mechanisms for existing and potential customers in order to maintain and develop this customer group in the most effective way.
- Report to the leadership to identify, control and reduce risks in the care and development of specific customer groups.
- Join with business units to directly develop partners or recommend / propose to the Board of Directors to participate in sales.
- Other tasks assigned by the Unit Head in each period.
**Key Accountabilities (2)**:
- Participating in the implementation of tasks and projects of the Division and of TCB as assigned by superiors
- Implement the unit's BCP according to TCB's regulations.
- Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.
**Key Accountabilities (3)**:
- People development:
- Participating in capacity development training courses; Build your own development roadmap
Corporate culture:
Other duties as assigned by superiors
**Key Relationships - Direct Manager**:
Director/ Senior Manager, Customer Relationship Management
**Key Relationships - Direct Reports**:
Null
**Key Relationships - Internal Stakeholders**:
Related Division
**Key Relationships - External Stakeholders**:
Companies, economic organizations, state agencies support and develop the work of the unit and the CIBG Division
**Success Profile - Qualification and Experiences**:
- Domain expertise:
- At least 5+ years of experience as a Corporate Customer Relations Officer at a Bank or similar positions
- English: Fluent in TOEIC 650 or higher or equivalent.
Qualifications:
- University degree in Economics, Finance, Banking, Business Administration and related disciplines
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