Team Manager, Relationship Management

**Requisition Number**:45098-
- **Job Location**:Hanoi, VNM-
- **Work Type**:Office Working-
- **Employment Type**:Permanent-
- **Posting Start Date**:03/12/2025-
- **Posting End Date**:

- **: **RESPONSIBILITIES**
- **Strategy**
- To promote and professionally sell the full range of consumer banking and financial service products to existing and potential Priority customers.
- Conduct and check on periodical counter satisfaction survey / questionnaire
- Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs and generate revenue
- Leading by example for team
-** Maximise sales performance through**
- Use of effective sales plan with Head of Client Relationship, Branch Manager
- Regular monitoring of sales including daily sales activities quantity and quality
- Communications and evaluation of sales achievement
- Manage team member to meet assigned target
- Coach and supervise team member
** Achievement of high standard of motivation, drive and performance by**
- Following through the goals and objectives set by immediate supervision
- On-going social activities to promote team spirit among team members
- Provide initiative and solutions to adapt market/bank situation and meet sales plan and target
** Business**
- Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
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** Processes**
- Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
**People & Talent**
Reference all responsibilities related to people and talent matters, for example:

- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor s and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
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** Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
** Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
** Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [team] to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
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** Key Stakeholders**
**Internal**:

- Priority Wealth Specialist
- Priority Client Service Manager
- KYC
** Other Responsibilities**
- Embed Here for good and Group’s brand and values in team;
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
**Qualifications**
- Bachelor degree required
-** Role Specific Technical Competencies**
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
- Collaborate
- Communicate
- Deliver Sustainably
- Achieve