Training & Capability, Specialist

2 weeks ago


Ho Chi Minh City, Vietnam AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
- And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._

Sound like you? Then read on.

About the Role

Responsible for implementing programmes to build employees' skills and capabilities to support the future needs of Customer Office, AIA Vietnam

Capability analysis & planning (40%):

- Develop capability gaps and training needs analysis across functions under Customer Office to support our digital & health-led strategy
- Work with department heads & stakeholders (HR, Finance, SMEs ) to build the annual training roadmap, activities & budget for Customer Office
- Design, modify and digitalize training materials, tools and programs and develop, source new ones based on business objectives where required

Training Delivery & Management (50%):

- Co-work with stakeholders to deliver the training to audience, including organizing training events & ensure the quality of training delivery
- Deliver training on customer-servicing processes and customer centricity programs where required
- Monitor employee development and training programmes including evaluation of training for effectiveness and improvements

Other (10%)
- Closely coordinate with enterprise L&D to implement employee development plans and programs
- Performing other responsibilities and duties as assigned by line manager.

**Requirements**:

- Bachelor’s degree or demonstrable equivalent experience
- Good command of English
- Good communication and interpersonal skills, ability to build trust with stakeholders.
- Results orientation; preferable experience in change agent/champion.
- Planning and organization, analysis skills
- Flexible and adaptable; good Team player
- Proficiency in MS PowerPoint, Word, Excel, Outlook
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._



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