Field Service Engineer
2 weeks ago
DETAILED ACTIVITIES:
**1. General duties**:
**_1.1 Field Service _**
- The FSE to attend daily review of open issue from HAR with Tech’s Hotline team to ensure all issue at dealership are need to be solve at first time service.
- Ensure all open issue from HAR is needed to close within one day service.
- Provide technical assistance and hands-on to Dealer's Technicians to diagnose and fix the hard concerns in all kinds of systems on Ford vehicles such as: Engine, automatic transmission, electrical control, front/rear axle, Ford diagnostic equipment, etc.
- Monitor Service Process implementation in car repairing at dealerships such as: using Special tools, correct oil/fluid, workshop manuals, maintenance process, etc.
- Co-ordinate with relevant groups in FVL to resolve outstanding concerns and customer assistance requests.
- Develop technical reports which are delivered to Global Concern Report System (in websites.) and Cross-functional groups at Ford VN.
- EDSR translate & approve.
**_1.2 ESSTs, Workshop Equipment and Diagnostic Equipment _**
- Audit dealers about ESSTs, Workshop equipment (Wheel Alignment, Brake tester, etc.). Request to replace/add on equipment or/and ESSTs if necessary.
- Provide technical support and claim process relating to diagnostic equipment with suppliers.
**_1.3 Warranty _**
- Review and approve Prior Approval claim at Level 1 in Servis2 (Warranty Control System).
- Collecting warranty parts from dealerships every 6 months.
**_1.4 Customer Handling _**
**_1.5 Service Publication & Service Bulletin _**
- Translate and share SSM to dealer’s Technicians.
- Support to translate APA TSBs & GSBs. Manage & follow up the TSBs, GSBs, Publication usage
**_1.6 Field Service Action (FSA) _**
- Monitor Field Service Action implementation at dealerships.
- FSA report.
**_1.7 Take care of company cars. _**
**_1.8 Provide Technical support to Import cars at Hiep Phuoc Port or/and Vehicle Compound store. _**
**_1.9 Any others tasks as assigned by direct Supervisor or Head of Department based on Business' requirements _**
**2. People Development & Management**:
- Conduct people processes effectively within function:
- Objectives Setting
- Individual Development Plan/ LDEP
- Training Needs Assessment
- Performance Appraisal (Interim & Year End)
- Succession Plan
**3. Compliance**:
- Comply with Company policies/procedures/programs
- Required Education/ Background: _Bachelor Degree in Marketing, Economics, Commerce/Trading, Business Admin, Automotive Engineering/Mechanics _
- Minimum experience: _At least 3 years experiences in Automotive industry _
- Others:
- _Experience in aftersales service/products is a plus _
- _Business Acumen is a plus _
- Customer Service experience.
- Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).
- Good analytical skill.
- Creative, team work, careful and capable to learn new concepts
- Good communication and interpersonal skills (negotiation, coordination, presentation )
- Good at customer satisfaction-oriented mindset
**Internal**:Provide the internal customers which Job Holder has interaction
**External**:Provide the external customers which Job Holder has interaction
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