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Senior Service Engineer

2 weeks ago

Hà Nội, Vietnam HITACHI ENERGY VIETNAM COMPANY LIMITED Full time

**Description**

**Mission Statement**:
At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation You as a Senior Service Engineer, will be part of Hitachi Energy business based in the Ho Chi Minh City; Vietnam. Execute medium to high complex service work according to work instructions and in accordance with Hitachi energy standard processes, quality standards and safety guidelines. Deliver excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi energy teams, take actions to identify new Service business opportunities for Hitachi Energy.

**Your responsibilities**:

- You will Perform medium to high complex Service tasks like installation, commissioning, maintenance, upgrade and retrofits, repair independently, identify technical problems and make analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrade and retrofit, end of life service etc.).
- You must ensure customer satisfaction by executing Service work according to customer order and expectation. Create and maintain a good relationship with customers and understands their needs. Identify new sales opportunities and take influence in convincing the client for the complete service portfolio.
- You will coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities. Prepare standard lists for ease of work.
- You will prepare all documents and reports to be signed by the customer representative, report work done in a timely manner and follow up when needed and create standards or job durations.
- You will proactively identify potential equipment failures and proactive corrective actions. Troubleshoot complex equipment failure and make recommendations to avoid repeating the problem in the future.
- You will proactively identify suggestions for product, quality and customer service improvement and discusses them with management for changes.
- Living Hitachi Energy core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- Bachelor’s degree of Electrical Engineering.
- 3- 5 years’ experience working in Electrical Service for Electrical Transformers
- Understanding of Transformer testing, commissioning, field service at sites.
- Experience on AutoCAD, Microsoft office and tools.
- Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization.
- Good communication skills in English Language oral and written form and ability to speak with and work together with the technical teams in different parts of the world.
- Quick learner with ability to master new areas.