Regent Services Manager

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively...

As a Housekeeping Manager, you will oversee the daily housekeeping operations and represent the department in the absence of the Executive Housekeeper. You will take overall responsibility for the cleanliness of guest rooms and resort guest facilities, laundering of bed linen, and the maintenance of furnishings and other housekeeping equipment. You will lead...

**Key Responsibilities** Act as the main point of contact for Korean-speaking guests, providing warm and professional service from pre-arrival to post-departure. Assist guests with reservations, check-in, check-out, concierge services, and special requests with attention to detail and discretion. Anticipate guest needs by maintaining proactive...

**Guest Experience & Services** Supervise and coordinate all guest recreation activities (e.g., pool, beach, fitness, kids’ club, sports, wellness programs). Ensure all guests are welcomed warmly and provided with clear information on available activities and facilities. Handle guest inquiries, special requests, and complaints professionally and...

**Guest Experience & Service Excellence** Provide personalized service and ensure seamless communication with Mandarin-speaking guests. Handle guest complaints, inquiries, and feedback in a professional, timely, and empathetic manner. Anticipate guest needs and coordinate with relevant departments to provide tailored solutions. Ensure VIP, long-stay, and...

**Key Responsibilities** Assist the Director of Finance in managing day-to-day operations of the Finance Department, including Accounting, Purchasing, Payroll, and Cost Control. Prepare accurate and timely financial statements, reports, budgets, and forecasts in compliance with company standards and statutory requirements. Monitor revenue, expenses, and...

Prepare sushi, sashimi, maki, nigiri, and other Japanese dishes according to restaurant standards. - Ensure all dishes meet the resort’s quality, taste, and presentation guidelines. - Maintain high standards of freshness for fish and all ingredients. - Monitor stock levels and ensure timely preparation before service. - Set up and organize the sushi...

**Talent Acquisition & Workforce Planning** Support recruitment strategies to attract, select, and retain top talent for all departments. Work closely with department heads to understand staffing needs and forecast workforce requirements. Ensure recruitment processes are efficient, consistent, and aligned with brand standards. **Employee Engagement &...

As HR Manager, you'll make sure our employees are enabled and empowered through HR programs in your hotel. You'll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing...

**Additional Information** **Job Number**25024566 **Job Category**Reservations **Location**JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet Nam **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of...