Regent Experience Executive

At Regent, our mission is to elevate our guests above the noise — a goal that can only be realized through thoughtful service design and seamless operational execution. As Guest Services Manager, you play a pivotal role in ensuring this vision comes to life. You are responsible for overseeing the daily operations of the Front Office while being actively...

As a Housekeeping Manager, you will oversee the daily housekeeping operations and represent the department in the absence of the Executive Housekeeper. You will take overall responsibility for the cleanliness of guest rooms and resort guest facilities, laundering of bed linen, and the maintenance of furnishings and other housekeeping equipment. You will lead...

JOIN THE REGENT PHU QUOC FAMILY – REGENT SERVICE ATTENDANT WANTED Are you passionate about creating exceptional guest experiences and being part of a world-class luxury resort?This is your chance to join Regent Phu Quoc, a proud member of IHG Hotels & Resorts, where every detail matters and every interaction creates a story.Position: Regent Service...

You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.Lead by example in making...

**Guest Experience & Services** Supervise and coordinate all guest recreation activities (e.g., pool, beach, fitness, kids’ club, sports, wellness programs). Ensure all guests are welcomed warmly and provided with clear information on available activities and facilities. Handle guest inquiries, special requests, and complaints professionally and...

**Key Responsibilities** Assist the Director of Finance in managing day-to-day operations of the Finance Department, including Accounting, Purchasing, Payroll, and Cost Control. Prepare accurate and timely financial statements, reports, budgets, and forecasts in compliance with company standards and statutory requirements. Monitor revenue, expenses, and...

**Talent Acquisition & Workforce Planning** Support recruitment strategies to attract, select, and retain top talent for all departments. Work closely with department heads to understand staffing needs and forecast workforce requirements. Ensure recruitment processes are efficient, consistent, and aligned with brand standards. **Employee Engagement &...

Directing/Managing everyday activity, planning, and assigning work, ensuring you always have the right staffing numbers.Developing your team and improving their performance through coaching and feedback, and creating performance and development goals for colleagues.Training colleagues to make sure they deliver with compliance and to the standards we...

As HR Manager, you'll make sure our employees are enabled and empowered through HR programs in your hotel. You'll also promote a positive team culture while ensuring our colleagues deliver a guest experience that is unique and brings the brand to life.Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing...

**Guest Experience & Service Excellence** Provide personalized service and ensure seamless communication with Mandarin-speaking guests. Handle guest complaints, inquiries, and feedback in a professional, timely, and empathetic manner. Anticipate guest needs and coordinate with relevant departments to provide tailored solutions. Ensure VIP, long-stay, and...