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Customer Success Manager

2 weeks ago

Hà Nội, Vietnam Lectra Full time

**Customer Success Manager**
- Permanent contract_ - Hanoi_
- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

**INTRODUCTION**
- We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?
Position Summary:

- The primary function of this position is to develop Consumables and Parts (C&P) sales (sharpening belts, blades, drills, and rolls consumables such as paper or polyethylene) in the **_Viet Nam _**Region. The position also includes establishing account plans respecting Group requirements. This requires documenting potentials contributing to the growth of the company.
- KEY RESPONSIBILITIES:

- Within our customer accounts, the jobholder will:

- Develop a strong strategy within the region leading to improved sales of consumables and parts
- Develop Business Relationships between customers and Lectra in order to ensure a profitable long-term presence within the Customers’ organizations
- Participate, build and implement a strategy of frame supply agreements across the major strategic accounts in coordination with the corporate C&P structure
- Build and implement a strategy of General agreements toward key customers in coordination with the corporate C&P business development team.
- Achieve or exceed the objectives in respect of internal rules
- Help to maximize our market penetration, our service differentiation and the company image
- Define proposal drafting, quotations and lead negotiations
- Launch marketing actions specific for consumables and parts
- Logistics and order follow-up
- Activity and opportunity follow-up/reporting (spare parts/consumables, technical activities)
- Tools used: Salesforce - Oracle EBS - Office
- POFILE
- Technical background and education in a technical field mechanics, electronics, etc.
- 5 years or above of relevant experience related to manufacturing environment (ideally within consumables and parts activity) with a minimum of 2 years in direct B2B sales
- Dynamic, tenacious and autonomous
- Computer literate (Office software, Internet ) to be able to find information and master the offer, as well as ensuring reporting
- Ability to cope with constant pressure
- Sound negotiating skills respecting Lectra sales rules (no discount oriented)
- Well organized and good in time management in order to well achieve yearly action plan
- Capacity to handle a multitude of ongoing issues and an incisive mind to ensure focusing on priorities, both operational and business development, long and short term
- Ability to challenge tradition with clear and, coherent arguments along with ability to achieve respect from technical colleagues
- Valid Driving license
- Fluent in English (written and spoken), Chinese Mandarin is a plus
- TRAVEL:

- The position is based in Hanoi, Viet Nam
- There will be 50% of traveling required to subsidiaries and customer sites