Customer & Operation Success

3 days ago

Hà Nội, Vietnam Blue Belt Technology Full time

_**1. Customer Service**:_
- Solve customer inquiries via online ticketing system
- Professionally resolve customers’ questions, submitted to our customer support channels
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request
- Support with system monitoring, reconciling daily financial reports.
- Train other members if needed
- **2. Community Management**:_
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
- **3. Localization and Testing**:_
- Participate in testing platforms as an user and report localization errors and bugs.
- Translate from English to your native language
- Test translations and new functionalities before an update is released.
- **4. Sales & Marketing System Operation**_
- Support to create content writing & video for marketing/sale materials based on basic operation of supporting systems like Canva, Capcut, etc
- Research new technology to integrate into current work and boost team productivity for example using AI tools for creating marketing contents or support operation flows.
- Operate and monitor affiliate or sale management systems. Monitor and Reports as a daily/weekly basis to the direct manager.

**Requirement**
- Proven work experience of 2+ years as a Customer Service Representative in the technology industry.
- Holding a good understanding about CRM systems is a must for a senior position.
- Having 2-3 years experience of team management is a plus for a senior.
- Have passion with NFT, Crypto is a plus
- Can work under mínimal supervision.
- Ability to multitask.
- Good at time management
- Ability to understand a player's concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills
- English proficiency is a must

**Benefit**
- Working hours: 9:00 - 17:00 (5 days per week);
- Salary: Competitive with lucrative add-ons (based on skills and experience);
- Salary Review: 2 times/year based on employee's performance and contribution;
- Computer provided when working
- Young, dynamic, professional working environment
- Team building activities, annual picnic
- Modern equipment
- Free coffee, tea,...

Pay: 17,000,000₫ - 25,000,000₫ per month

  • Customer Success Manager

    7 days ago

    Hà Nội, Vietnam Cisco Systems Full time

    What You'll Do As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand...

  • Customer Success Executive

    7 days ago

    Hà Nội, Vietnam Công Ty TNHH Kintetsu World Express Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Customer Success Staff is responsible for being a bridge between existing customers for daily communication, overseas agent, and operation team. Additionally, they account for interacting with customers to provide and process information in response to inquiries, concerns, and requests about...

  • Customer Success Manager

    2 weeks ago

    Hà Nội, Vietnam Lectra Full time

    **Customer Success Manager** - Permanent contract_ - Hanoi_ - We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and servicesAt Lectra, as a major player in the fashion, automotive and furniture markets, we contribute...

  • Customer Success Specialist

    2 weeks ago

    Hà Nội, Vietnam Payoneer Full time

    Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small - and medium-sized business customers and partners in over 190...

  • Customer Support

    2 weeks ago

    Hà Nội, Vietnam Secomus Full time

    Request positive reviews on the Shopify App Store after customers are satisfied. - Understand customer needs and goals to guide them in using relevant features. - Collaborate with team members to analyze and develop suitable solutions for customer issues. - Build long-term relationships with key customers to ensure satisfaction, loyalty, and retention. -...

  • Account Manager/ Customer Success Manager

    5 days ago

    Hà Nội, Vietnam TechX Corporation Full time

    **Company Overview**: At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today’s digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients. We specialize in banking...

  • Japanese IT Customer Success Specialist

    2 weeks ago

    Hà Nội, Vietnam Viec Oi Client Full time

    **Giới thiệu**: Việc Ơi có mặt ở Việt Nam vào năm 2016 với 100% vốn của Nhật Bản.Chuyên tư vấn, giới thiệu nhân sự, cung cấp công cụ Pandatest kiểm tra tính cách ứng viên đồng thời hỗ trợ tư vấn xây dựng tổ chức, đóng góp vào sự vận hành thành công của doanh nghiệp. **Working...

  • Customer Success

    1 day ago

    Hà Nội, Vietnam CÔNG TY TNHH GIẢI PHÁP CHUYỂN ĐỔI SỐ VDX Full time

    **Mô tả công việc**: (Mức lương: Đến 14 triệu VNĐ) - Đánh giá mức độ nghiêm trọng của sự cố bằng cách xác định tác động của lỗi đó với hoạt động kinh doanh của khách hàng và sử dụng các kỹ thuật giải quyết xung đột phù hợp khi cần - Cung cấp cho khách hàng thông tin cập...

  • Customer Success

    3 days ago

    Hà Nội, Vietnam Sapo.vn Full time

    Hỗ trợ trực tiếp khách hàng trong quá trình sử dụng sản phẩm dịch vụ, đảm bảo khách hàng hiểu và vận hành hiệu quả các giải pháp của Sapo. Theo dõi và đánh giá tình trạng sử dụng qua các chỉ số như Customer Health Score, tỷ lệ active, mức độ hài lòng... để kịp thời phát...

  • Customer Success Representative

    2 weeks ago

    Hà Nội, Vietnam SmartDev Full time

    **Company Description** SmartDev is a leading provider of global software solutions. The company was established in 2014 and is a wholly-owned subsidiary of Verysell Technologies Group (Switzerland). SmartDev combines renowned Swiss quality with the Vietnamese passion to provide excellence and value. We bring together smart people internally and externally...