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Field Service Channel

2 weeks ago

Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

Manages by objectives, at cluster level, Field Services Channel and Transactional teams The Channel and Transactional Sales Manager is leading a team of FS Channel, Inside service sales representative as well as presale team. His/Her focus is to organize, manage and coach his/her team in order to reach the different pre sales/sales targets given by his manager who is the Field Services VP in the country.

**Essential Responsibilities**:
**For the FS Inside Sales part**
- Coach direct reports regarding prospecting and strategies to drive business closure; monitor and review phone calls and provide coaching for improvement. Secure usage of BFO as main tool and repository of information.
- Define clear sales quota.
- Connect FS Inside Sales to key resources and clear roadblocks, enabling them to

achieve and/or exceed their orders goals.
- Ensure customer qualification and platforming for proximity accounts with the

support of the FS Operational Marketing and Outside Sales leaders. Secure IB
update is part of the process.
- Secures customer satisfaction overseeing all ongoing activities with the customer
- Maintain a high level of interaction with Outside Service Sales Manager / BU

account manager/Product Inside Sales Manager to maximize business opportunities
and cross-selling
- Report sales activity and maintain a set of metrics through weekly, based on

KPIs/funnel/pipeline management as defined by GFS, using BFO
areas of process, efficiency and productivity.
- Participates in the preparation of analysis and reports on global field service

performance.
- Is directly accountable for Capture & Services plan renewal rates for simples

contracts
**For Channel**:

- Implement the local strategy in a country or group of countries, in line with global

strategy recommendations
- Achieve FS revenue and growth targets for indirect approach
- Establish & drive 3 year business plan with BU/Country Channel leader counterpart
- Establish revenue and growth targets with the selected channel partners
- Provide monthly forecasts and summaries in a timely manner
- Organize close work between Channel and Inside Service Sales Representatives to

maximize business opportunities
- “Feed” the Field Services Marketing leaders with Offers feedback and needs
- Educate channel partners on all products and services
- Coordinate and/or attend trade shows and marketing/sales seminars for channel partners as needed

**For Pre-sale**:

- Establish the follow the process for FS prescription
- Generate leads from performed audits
- Ensure deep collaboration between Pre-sale team, OSSRs and Partners for best utilization of pre-sale team

**Qualifications**
**Education / Skills**
- Ability to produce sales opportunities and drive pipeline growth
- Demonstrate success in leading/managing team with a sales mindset and a focus on training, coaching and motivation
- Excellent communication and conflict resolution skills
- Ability to build a sustainable and reliable relationship with the customer. The concept of Customer Intimacy is critical in Field Services.
- Deep knowledge of services offers throughout the Asset Management Life Cycle is a plus.
- Proficient knowledge in Microsoft Office suite
- Excellent organizational skills

**Salary**: 70,000,000₫ - 85,000,000₫ per month