Customer Service

9 hours ago

Thành phố Hồ Chí Minh, Vietnam EZYREMIT WORLDWIDE Full time

**Tasks & Responsibilities**:

- Provide customer service
- Professionally deals with customers' inquiries promptly
- Operate EzyRemit backend system
- Responsible for processing all transactions efficiently.
- Resolve and follow up on pending transactions, escalating where needed
- Ensuring all transactions are performed following the company's Compliance Rules
- Suggest changes or improvements to increase accuracy and efficiency in the operations procedures.
- Conduct department's reports
- Assist the General Manager in creating Operations documents.
- Ad-hoc tasks

**Requirements**:

- At least 6 months of experience in Customer service
- **Excellent communication skills in both English and Vietnamese**:

- Proficiency in Microsoft Excel or experience handling data
- Experienced working by shifts is preferable
- Having knowledge or experience in financial services/payment (B2B, B2C) is a plus.
- Have attention to detail
- Strong time management and problem-solving skills
- Be a team player with a supportive attitude
- **Be willing to work flexible shifts (including night shifts)**:

- **Able to work on special events and holidays**:

- The ability to work collaboratively in a fast-paced environment and work under pressure is necessary

**Benefits**:

- Celebrate the employee's birthday, and organize Happy Hours each month
- Social insurance contribution on max salary range
- Meal allowances for night shifts
- Training opportunities from foreign experts
- OT pay according to the provisions of labor law
- Fun and creative environment
- Professional development & skills training

Pay: 10,000,000₫ - 14,000,000₫ per month

Application Question(s):

- Are you available to work by shifts (including night shifts and in holiday)?

**Experience**:

- Customer Services: 1 year (preferred)

**Language**:

- English (required)

Application Deadline: 2025/11/17

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