Senior HR Operations Er

19 hours ago

Thành phố Hồ Chí Minh, Vietnam DKSH Holding Ltd Full time

Location: Ho Chi Minh, VN, VN
- Global Business Unit: HEC
- Job Function: Human Resources
- Requisition Number: 214901
- Description:
**Job Summary**:
Manage overall implementation and execution of HR operational services (e.g. policies, programs, processes and systems, etc.) to meet business objectives in partnership with business and HR teams

**General Responsibilities**:

- **Payroll Data processing**:

- Verifying and Processing monthly payroll data and then provide those data to payroll team.
- Controlling labor contract and appendix (including renewing contracts).

**System, databases management and reporting**:

- Being a competent user of all internal systems, to include our employee records system (SAP, local HR systems)
- Updating and maintaining HR systems, records, and reports with accurate employee data.
- Processing changes to employee's circumstances, including preparing accurate and effective documentation/communication and updating relevant databases, systems.
- Processing monthly PEC reports for business projects, updating payment reports for accounting requirement, and ad-hoc reports as required by direct manager and regional HR team.

**Employee management**:

- Processing with the onboarding and off-boarding process to ensure the compliance with the guideline and procedures, including preparing accurate, relevant documentation and updating systems accordingly.
- Following up to ensure employees complete the mandatory courses (COI, COC, Cyber Security, etc.).
- Address employees’ queries (on compensation and labor regulations).
- Running employees’ lifecycle surveys (On-boarding, Engagement, Pulse survey, 360-degree feedback, and Off-boarding survey).
- Ensuring that the end-to-end HR process always supports a positive employee experience.

**New clients and projects on-boarding**:

- Together with direct manager consulting business managers on people matter for new projects, which includes personnel cost management, salary benchmarking, incentive scheme building and other employees’ benefits.
- Presenting HR process, policy and employees benefits to clients and new projects’ employees.

**Expatriate Support**:

- Serving as the primary point of contact for expatriates, addressing their queries and concerns.
- Facilitating smooth onboarding and offboarding processes for expatriates.
- Providing ongoing support throughout the expatriates' assignment, including assistance with banking, healthcare, and local registration.

**Scope of Employee Relations**

Supporting Country HR Head/HRBP with the followings:

- Partnering with senior business stakeholders and HR teams to develop and implement Employee Relations best practices and programs.
- Handling employee complaints, managing grievance procedures, and facilitating counseling with other stakeholders.
- Investigating and resolving complex or critical employee relations issues in a timely and effective manner.

**Functional Skills and Knowledge**:

- Experience in providing strategic, tactical and operational advice/support to mid to senior management.
- Relevant experience in HRIS (SAP and Success Factors) would be advantageous.
- Familiar with Vietnam Labor law / regulations to ensure statutory compliance/obligations.
- Good command of written and spoken English
- Minimum 1-2 years’ experience in a similar role

**Education**:
**Degree in Human Resources, Business Management or similar related discipline is preferred**
- Requisition Number: 214901
- Job Function: Human Resources

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