HR Senior Operations Analyst

**On the job you will**:
**Social Insurance Declaration**:

- **Handle all aspects of SMUI declaration, including processing increments, decrements, salary adjustments, and promotions.**:

- **Preparation and submission of labor movement reports to competent authorities**:

- **Manage claims related to maternity leave, paternity leave, sick leave, and other absences.**:

- **Update personal information in the Social Insurance Book.**:

- **Reconciliation and ad-hoc related reports.**:

- **Backlog assessment**:comprehensive audit and assessment of the current backlog, including outstanding documents, unresolved cases and incomplete processes**:
**Benefits administration**:health insurance and personal accident, health check-up and pension, making sure all benefit-related tasks are processed smoothly.**:

- **Healthcare Regist**r**ation**:Ensure health insurance and personal accident program for to be updated properly monthly and support staff about claim procedure or benefit inquiry when required.**:

- **Health Check-up**:Organize and manage annual or periodic health check-ups for employees. Coordinate with healthcare providers to schedule appointments and ensure all employees complete their check-ups.**:

- **Pension Administration**:Oversee the enrollment, contributions, and withdrawals for employee pension plans.**:
**Off-boarding Process**:Manage the off-boarding process for departing employees, ensuring compliance with company policies and legal requirements. Update all relevant systems and records to reflect the employee's departure.**:
**Administrative Tasks**:

- **Tax Code & Dependent Registration**:

- **Prepare PIT (Personal Income Tax) data and send PIT e-invoices, input PIT data into HTKK and prepare monthly summary income reports based on payroll.**:

- **Labor Contract Management: Manage labor contracts and maintain employee personnel files (P-files).**:

- **Scan, file, and mail POS documents via post.**:

- **Support various HR activities as needed.**:

- **Handle other ad-hoc tasks as assigned by the HR Manager.**:

- **Payment Processing: Concur, Cashbook Lawson, and other relevant systems.**:

- **Business Visa Coordination**:
**What motivates you?**
- You obsess about customers, listen, engage and act for their benefits
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**How you will create impact?**

**The HR Operations Analyst will handle SMUI declarations, benefits administration, off-boarding, tax registration, PIT data, labor contracts, payment processing, business visa coordination, and other HR tasks, requiring a Bachelor's degree, 2-4 years of HR experience, and strong skills in HR processes, multitasking, detail orientation, confidentiality, communication, labor law, and Microsoft Office, especially Excel.**:
**What we are looking for**
- **Education**:Bachelor's degree in Human Resources, Business Administration, Accounting or a related field.
- **Experience**:2-4 years in HR operations or a similar role (preferred Social Insurance audit experience).
- **Skills**:

- Thorough understanding of HR processes and procedures
- Excellent multitasking, prioritization, and time management skills
- High attention to detail and accuracy
- Ability to handle sensitive and confidential information
- Strong communication and interpersonal skills
- Knowledge of labor laws and best practices
- Proficient in Microsoft Office Suite, especially Excel
- Proactive attitude and willingness to take on new challenges

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Our mission, to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

In Office