Sony Store Online

13 hours ago


Thành phố Hồ Chí Minh, Vietnam Sony Electronics Vietnam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Key responsibilities

1/ Order processing in SSO and internal system (SAP)
- Follow orders in Shopify & Simple, create replacement orders for return or replace process
- Follow delivery & receiving process and support Customer if any

2/ Master data management for SSO
- Models list, price lsit, bundle management, promotion price update

3/ Delivery performance following
- Co-work with logistic team to follow and tracking delivery performance.
- Improve delivery timeline and service.
- Develop Fast Delivery service

4/ Supply Chain Management (SCM)
- Colloborate with PM team to forecast and improve FCST accuracy.
- Stock allocation, replenishment plan to prevent OOS (Out Of Stock) issue.
- Manage inventory, DOS and WOS ( Date of Stock, Week of Stock), to keep stock on Online store in healthy level, prevent aging models

5/ Customer Satisfaction management
- Co-work with SVC and CIC team to receive Voice of Customer cases and work out solution and solve and response end user asap.
- CRR : follow Review process to increase review number in SSO. Execute re-ward scheme for the Reviewers

6/ Report & performance analysis
- Deeper insight in performance result and analysis on key finding and action plan weekly, monthly.

7/ Other tasks as required by the line manager
- Others ad-hoc supporting job if any

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
13th salary, Annual performance bonus, Meal allowance, Social insurance
Online and offline training
Transportation allowance
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Personal Capabilities

Essential skills
- Previous experience in sales administration, or a similar role
- Experience with website operation can be an advantage
- Proficiency with word processing and spreadsheet software. (MS office)
- English: Good written and verbal communication skills

Essential character
- Being hardworking and enthusiastic
- Result oriented & deadline commited & carefull.
- Good teamwork & communication skills.
- Flexible and patient to work with cross function team to solve the problem

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng

Trung cấp - Nghề
Không yêu cầu



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