Client Relationship Management Lead/ TrƯỞng Nhóm QuẢn TrỊ Quan HỆ Khách HÀng Urgent

**Company** : Tam Son International

**Deadline** : 30-09-2025

**Level** : Professional

**Location** : Ha Noi

**Number of Headcount** : 1

**JOB DESCRIPTION**

The CRM Lead is responsible for planning and executing CRM’s activities in order to ensure a positive relationship between the company and its customers/partners. He/she should create new opportunities for business development through CRM’s activities within the Loyalty & Partnership function.

**RESPONSIBLITIES**
- Customer database management: Ensure high quality data as basis for all CRM activities. Collaborate with technical team to debug and upgrade CRM system if needed.
- Develop CRM strategies and implementation to meet business objectives, including budget and technology
- Deliver best-in-class analytics capability to internal and external stakeholders via regular reporting. Be a thought leader in CRM and analytics. Analyze customer data and propose changes to improve the effectiveness of acquisition, retention, and upselling programs.
- Build up and manage the loyalty programs through delivering suitable treatment to each customer segment to increase customer satisfaction and loyalty.
- Work closely with Retail and Marketing team to develop client communication schemes fulfill and amplify CRM objectives.
- Supervise implementation of Brand's CRM guideline.Identify, establish and nurture strategic partnerships with external businesses to acquire new potential customers through joint events and exclusive promotions.
- Manage Store's Customer KPIs.

**JOB REQUIREMENT**

**1. Core Competencies**
- Customer connectedness and Customer centric mindset
- Efficient problem-solving and Decision-making
- Clear and effective communication
- Emotional intelligence
- High degree of organization and delegation
- Integrity, Logical thinking, Objectivity
- Time management, Priority management, Project management
- Leadership
- Training

**2. Skills**
- Graduated from economics, business administration, marketing or related fields
- 4 years of proven working experience in customer segmentation, marketing, retail operations, private banking, guest relations or partnership management
- Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above)
- Proficient in Microsoft Office 365
- Good synthesis, analysis and reporting
- Hands on experience with CRM software/system
- Event planning & execution is an advantage

**WHAT WE OFFER**
- Competitive salary packages with fixed 13th-month salary and performance bonus
- Gói lương cạnh tranh gồm lương tháng 13 cố định và thưởng hiệu suất_
- Premium health care insurance
- Bảo hiểm chăm sóc sức khỏe cao cấp_
- Annual performance review
- Đánh giá hiệu suất hàng năm_
- Sponsored sports activities
- Các hoạt động thể thao được tài trợ_
- Training section and rotation opportunities within subsidiaries
- Các chương trình đào tạo và cơ hội luân chuyển giữa các công ty con_
- Professional and creative working environment with up-to-date equipment
- Môi trường làm việc sáng tạo và chuyên nghiệp với trang thiết bị hiện tại_

**ABOUT US**

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.

**LEVEL**
- Professional

**TYPE**
- Full-time

**CAREER**
- Marketing/CRM/Customer Service

**DEADLINE**
- 30-09-2025