Reservation Executive

**Job no**: 520222

**Brand**: Discova

**Work type**: Full time

**Location**: Hanoi, Vietnam

**Categories**: Wholesale & Product

**Reservations Executive**

**Discova**

is on the lookout for a motivated, people-oriented **Reservations Executive **to join our global team

**About the Opportunity**

As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

**Your main responsibilities are**:

- Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
- Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
- Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures

**About you**

**The Essentials**:

- A degree in tourism and hospitality would be an advantage
- Fluent in national local language, and intermediate to advanced level of written and spoken English

**The Attributes**:

- Well-developed problem-solving skills
- Customer centric with commitment to high standards of service delivery
- High attention to detail and strong time/priority management skills
- Able to work independently or in a team environment
- Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
- Ability to work with uncertainties/changing priorities and to remain calm under pressure
- Willing to travel on business when required
- Personally aligned with Discova’s company purpose and values

**About Us**

Formed as a result of the merging of two leading DMCs - Buffalo Tours and Olympus Tours - Discova is a global destination management specialist. They take care of tailor-made touring, leisure groups and transfers throughout Asia and the Americas (including Mexico, the Dominican Republic and Costa Rica).

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated tours with customer satisfaction as a hallmark of their service.

Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special. To be part of the Discova family is to be in your element, and being in your element means:
being the best you can be in any situation

doing what you love whatever your role is

being valued for who you are and what you do

continuing to grow as the world changes

joining a family that creates a world of possibilities

**Work Perks** - What’s in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.
- Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
- Have fun: At the heart of everything we do at Discova is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
- Employee giving program
- Office Environmental Program
- 1 Volunteer Day