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Reservation Agent

3 weeks ago

Hanoi, Vietnam Dolce By Wyndham Hanoi Golden Lake Full time

**Mô tả công việc**:

- Sell the Wyndham Hotels Group products and services using up-selling and suggestive selling techniques.
- Promote the Hotel’s (and WYNDHAM generally) products and services.
- Maintain a high level of product and service knowledge about all WYNDHAM Hotels in your region.
- Develop and maintain a regular pattern of sales calls.
- Prepare and execute action plans which increase reservation sales and associated business.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures, etc.
- Record special billing arrangements for groups and conventions.
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare reports as requested (i.e. to travel agents, business houses etc.).
- Prepare reservation sales reports.
- Complete other tasks which assigned by the leader.

**Kinh nghiệm / Kỹ năng chi tiết**:

- Good communication skills.
- Problem solving and organizational abilities.
- Proficient in the use of computer.
- Able to read and write English.
- Vocational Certificate in Hotel Management, Business Administration, or related field.
- 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

**Mô tả**:

Loại công việc

**Nhân viên toàn thời gian**
Cấp bậc

**Nhân viên**
Học vấn

**Cao đẳng**
Giới tính

**Nam / Nữ**
Ngành nghề

**Thư ký / Hành chánh**
**,**
**Dịch vụ khách hàng**
**,**
**Khách sạn**

**Thông tin liên hệ**:
- Tên liên hệ:
**Bộ phận nhân sự**- B7 Giảng Võ, Quận Ba Đình, Hà Nội, Viet Nam- Nhận hồ sơ bằng ngôn ngữ:

- **Tiếng Việt**

**Về công ty**:
**Dolce By Wyndham Hanoi Golden Lake**:

100 - 499 nhân viên
Liên hệ: Bộ phận nhân sự

**Wyndham Hotels & Resorts signed the agreement on management and operation of Hanoi Golden Lake and Hoi An Golden Sea with Hoa Binh Group. In Hanoi, "a golden building with retail specialty, a choice of dining, extensive conference and wedding facilities, gym, day spa, and rooftop dining on the 29th floor and a gold-plated pool," revealed he. Hanoi Golden Lake has completed only four basements, but chairman of Hoa Binh Group Nguyen Huu Duong feels confidence that the project will launch by the end of 2019 on the occasion of a Formula One race hosted by Hanoi for the first time.**
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