Operator - Nhân Viên Tổng Đài

Operator - Nhân viên tổng đài
**Hạn nộp**: 30/05/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Hàng không/ Sân bay
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
12/05/2025 14:07
MÔ TẢ CÔNG VIỆC
DUTIES AND RESPONSIBILTIES
1. Attend and receive all telephone calls within 3 (three) rings. All calls on the switchboard must be acknowledged and replayed to the parties concerned in a tactful, fast accurate and courteous manner. All calls must be answered using Standard Hotel Greeting and telephone courtesy.
2. Divert calls to expected parties in a professional manner.
3. Respond to all callers’ enquiries and requests in a professional manner.
4. Handle all in-house guests’ enquiries and requests in a professional manner.
5. Introduce and cross-sell wherever possible on hotel facilities, services and places of interest in the surrounding areas.
6. Keep updated records of long distance and oversea calls.
7. Monitor and execute wake-up call requests. Make sure guests concerned are called, even physically with a knock on the room door if necessary.
8. Provide records of all phone call history if requested.
9. Respect confidentiality rule, CONFIDENTIAL INFORMATION is strictly prohibited and comply with confidentiality policies, rules and regulation established by the hotel.
10. Make sure the operator/switchboard system is attended to under any circumstances at all times.
11. Remain on duty at the switchboard during time of emergencies to keep the flow of communication until the concerned issues are resolved.
12. Respond to fire alarm, follow the instructions by Security and Fire Fighting Team to announce the evacuation procedures as per standard guidelines to ensure safety of all parties.
13. Check and ensure all hotel fax lines are in good working condition.
14. Inform all other departments of any related issues promptly, as a point of contact.
15. Perform other tasks assigned by Call Center Supervisor and Upper Management.
QUYỀN LỢI ĐƯỢC HƯỞNG
2 months of probation with full salary & service charge.
Team building activities.
Annual Summer Outing/Health checkup
Accident insurance 24/24
Attractive Medical package
Uniform, Laundry service is provided by Hotel
Delicious and nutritious meal at Hotel's Staff Cafeteria
International working environment and friendly teammates.
Other benefits according to Company's policy.
YÊU CẦU CÔNG VIỆC
1. At least one year experience in a similar role in upscale hotels or equivalent.
2. Diploma in Hotel Management or related field, and Bachelor’s degree preferred.
3. Excellent command of English and Vietnamese.
4. Ability to speak Korean/ Chinese/ Japanese as an advantage.
5. Passion for service excellence.
YÊU CẦU HỒ SƠ