Senior Operation Excellence

2 weeks ago

Ho Chi Minh City, Vietnam ITL Full time

**PURPOSE AND SCOPE**:

- Drive process excellence by improving productivity, quality and accuracy of the operation by identifying, defining, and implementing process and operational quality improvement initiatives.
- Standardize and implement key initiatives and standards and promote operational efficiencies and cost savings targets through introduction of various tools and facilitating sharing of the best practices

**Duties and responsibilities include, but are not limited to**:

- Good knowledge on International Transportation (Sea, Air and Cross-Border Transportation) / Domestics Transportation / Warehousing / Customs Clearance to be able to talk with Supplier on rate, capacity and service expectation at basic level
- Proactively follow up with suppliers on assigned shipments to maximize the performance of suppliers and deliver on agreed target KPIs.
- Identify operational issue and resolve it as quickly as possible
- Proactively renewing supplier costs according to lead time and make sure the costs are market competitive and available timely.
- Understand Customer's requirement and work with Suppliers to find and implement suitable solutions for Customer if required
- Understand service’s KPIs from practice and make customization if necessary for Customer’s requirement.
- Manage operating costs to balance the needs of customers and business performance
- Able to partner closely with all business stakeholders (Operations, Sales, Accounting, Marketing, Legal ) to set and implement strategy.
- Able to analyze Supplier's data, such as KPI, costs, capacity, to give proper decision on assignment, exception resolving and procurement.

**YÊU CẦU CÔNG VIỆC**:

- At least 3-5 years of experience in freight management / domestics transportation / warehousing / customs clearance, business analysis, data extraction and manipulation
- Experience in operational transformation
- Experience in working with large cross-functional teams
- Bachelor’s Degree in relevant field
- Good in written and spoken English
- Adaptability in working in a high pressure working environment

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