Field Service Engineer

5 days ago

Hanoi, Vietnam Ford Motor Company Full time

**BENEFIT**:
Mobile allowance.

Job car for business and family usage,

Fixed 13 th month salary and annual incentive bonus.

**REQUIRED BACK-GROUND/ EDUCATION**

Graduated from University with a major in Technical Automotive Engineering.

**QUALIFICATIONS**

3-5 years of working experience Automotive Technical.

Driving license B2 class or higher with experience.

Good at English (Writing, Speaking & Listening) and MS Office (Word/Excel, Power Point).

Good communication and interpersonal skills (negotiation, coordination, presentation ).

Good analytical skill.

Creative, teamwork, careful and capable to learn new concepts.

Good at customer satisfaction-oriented mindset.

The position is outlined in the following:
**General duties**:
**Technical communication.**

Field Service Engineers (FSE) need to be proactively in Technique operations, included:
Connect working teams (Dealership, Plant Engineering team, Regional Technical teams,...).

Sharing the solutions to improve technical concerns or/and prevent the issues arising from the market.

Organizing Technical Consultations/Technical Workshop.

To develop the Technical Bulletin and share to dealership to improve Fix It Right the First Time (FIRFT).

**Provide technical support.**

Follow the Technical Support Process, the FSE provides technical assistance for concerns that dealership has been unable to fix it (remotely assistance, on-site assistance).

Coaching dealer’s Technicians.

Provides other support in areas such as technician hand-on training, tools/equipment and workshop process improvement.

Prevent repeat repair.

Identify and document root cause of repair assistance requests assigned for handling:
Communicate root cause and any related recommendations to dealer’s management and appropriate regional team members.

The FSE also monitors root cause, recommendation information for dealerships and follow-up as needed.

**Expand the overall repair capability/Dealer Development.**

Ensure dealer’s technicians under its management to attend the training courses and achieve level mixed as target.

Develop the plan to improve technician competence.

Periodically evaluate the technical service health (Service shop process, Essential special tools, Service shop tools/equipment,...) to get opportunities for improvement at the dealership.

Implement/monitor key processes that needed to support proper diagnosis and repair.

**Customer satisfaction**

Providing timely response and accurate repair assistance.

Manage the technical report for the root cause of vehicle concerns.

Helping dealerships finding opportunities for improvement in their repair / technical / customer handling processes (FIRFT) and assisting them with making the improvements.

Meeting with customers, when necessary, to help resolve technical concerns they may have with their vehicles.

**Any other tasks **as assigned by direct Supervisor or Head of Department.

  • Field Services Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Công ty TNHH Dasan Vietnam Full time

    Mô tả công việc:(Mức lương: Thỏa thuận)The Field Services Engineer II (FSE-II) is responsible for configuring, installing, and testing DASAN products and providing training and on-site support for DASAN customers during Professional Service sessions or during extended periods in a Resident Engineer role. The FSE must be an expert on the...

  • Field Service Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam STERIS Full time ₫4,000,000 - ₫8,000,000 per year

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Summary As a Field Service Engineer, you will provide technical assistance and service education in native language on various mechanical, electro-mechanical, electronics & multi-networking...

  • Field Service Engineer

    2 weeks ago

    Hanoi Capital Region, Vietnam STERIS Full time ₫1,500,000 - ₫3,000,000 per year

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummaryAs a Field Service Engineer, you will provide technical assistance and service education in native language on various mechanical, electro-mechanical, electronics & multi-networking...

  • Field Service Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam MKS Instruments Full time $30,000 - $60,000 per year

    We are looking for an exceptional Field Service Engineer who can…Conduct on site system installations, troubleshooting, and preventive maintenance.Assist customers to use ESI equipment smoothly.Preliminary contact for all of customers' system problems.Provide professional service to achieve the best customer satisfaction & loyalty.Effectively implement...

  • Field Engineer Staff

    5 days ago

    Hanoi, Vietnam công ty tnhh kinh doanh lốp xe bridgestone việt nam Full time

    Xem và nộp hồ sơ ngay **Lưu ý**: - Người tìm việc đang xem tin **Field Engineer Staff (Technical Service)**: - **Mã tin đăng: 3465323**. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt...

  • Sr. Field Service Engineer

    2 weeks ago

    Hanoi, Hanoi, Vietnam Avery Dennison Full time $40,000 - $80,000 per year

    Company Description Avery Dennison (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and...

  • Field Engineer

    3 days ago

    Hanoi Capital Region, Vietnam Hilti Vietnam Full time

    FIELD ENGINEER, STRUCTURALHanoi, VietnamReports to: Field Engineer Manager, VietnamWhat's the role?We're looking for a well-organized and resourceful Field Engineer to enhance our growth in the fast-growing Vietnam market.This position in Vietnam is to capitalize on the market growth potential range of design firestop solution in the industrial construction...

  • Field Service Associate

    2 weeks ago

    Hanoi, Vietnam BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Service Engineer

    2 weeks ago

    Hanoi, Vietnam Persolkelly's client Full time

    Attractive salary package - Location: Hanoi - Working day: Monday to Friday ***- The Field Service Engineer provides customer support, repair and testing of all instrumentation and performs field service calls and installations.**: - INSTALLATION & SERVICE SUPPORT: - Responsible for the installation and getting the final acceptance from the customer. -...

  • Field Sales Engineer

    1 week ago

    Hanoi, Hanoi, Vietnam Merck KGaA Full time $300,000 - $600,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...