(Senior) A&p Officer
5 days ago
AIM OF THE JOB
- To supervise & manage Customer Services vendor and its customer service’s staffs.
- Provide information for visitors/customers through best customer services regarding all services provided by Estella Place Shopping Mall.
- To support on admin work for A&P Dept.
KEY AREAS OF RESPONSIBILITY
- Manage customer services staff’s working schedule & report.
- Work with customer services staff, update all necessary information to the team.
- Take responsible for service’s staffs working attitude & provide the appropriate training if any.
- Monitor Customer Services team’s daily operation & directly report to Manager if any issue occurs.
- Control & manage selling of gift card and follow up mall’s programs.
- Control basic PA (Public Address/Announcement) music system & announcement such as found-lost, opening/closing time
- Prepare, report, and keep track documents and paperwork for A&P department
- Work with internal stakeholders (CRM, Operation, Leasing, Finance, IT team ) and external stakeholders (Customer Service provider and other vendors)
- Other tasks assigned by Managers.
JOB REQUIREMENTS
- Having experience in hospitality industry is preferable & prior.
- Good English communication is required.
- Leadership & managerial skill.
- Initiative, reliability & attention to detail.
- Shift working required.
- Working location: Estella Place
BUSINESS UNIT
Keppel Land Limited
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