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Business & Account Support Administrator

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Cambridge University Press & Assessment Full time

Salary:

- Competitive- Location:

- Ho Chi Minh City- Country:

- Vietnam- Business Unit:

- English- Vacancy Type:

- Permanent- Closing Date:

- 6 November 2025

**Meet the recruiter**:
Sham Burhm

**Salary**: Competitive

Location: Ho Chi Minh City, Vietnam

Contract: Permanent, Full time

**_ Are you passionate about providing exceptional sales support and office administration? Do you thrive in a dynamic environment where your contributions directly impact the success of a team?_** **_If so, we would like to hear from you _**

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Join us as a Business & Account Support Administrator and be the vital link in our commercial operations in Indonesia. This role is perfect for someone who is highly organised, a great communicator, and eager to support our country teams in achieving their annual revenue targets.

**About The Role**

As a Business & Account Support Administrator, you will play a crucial role in our sales and business administration efforts. You will be the first point of contact for customer inquiries, ensuring that all queries are addressed promptly and accurately. Your responsibilities will include directing sales leads to the appropriate team members, managing customer databases, and coordinating stock availability for sales. Additionally, you will support the Country Manager with various pre
- and post-sales administrative tasks, ensuring smooth operations and effective communication across the team.

Your role will also involve coordinating key administrative tasks between country teams and functional areas within the region, as well as liaising with marketing teams to organize events and promotional activities. You will be responsible for updating customer databases with orders, delivery, and payment details, and ensuring that all office dispatches are collected and delivered efficiently.

**About You**
- We are looking for someone who is educated to degree or high school diploma level, with excellent written and verbal communication skills. You should have a minimum C1 level in the local language and B2 in English.
- Your IT skills should be strong, particularly with the Microsoft suite, and you should be highly organised and able to work both independently and as part of a team.
- Experience in office administration and customer support is essential, and experience working in a global organisation is highly preferable.
- You should have a good knowledge of the local educational system and, ideally, some familiarity with Cambridge products.
- Your key competencies should include collaboration, empowerment, innovation, and responsibility, as well as product knowledge, customer focus, solutions orientation, attention to detail, organization skills, and communication skills.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- _A bonus of one month's salary in January each year._
- _Annual Leave: 20 working days in each full working year plus official holidays_
- _Social insurance, Health insurance_
- _Private Medical Insurance_
- _Eligible for discretionary annual bonus_

This position is an office-based role and will be based full time at our Ho Chi Minh City office. We will however consider other work arrangements if you require adjustments due to a disability.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._