Butler Manager

**Hạn nộp**: 31/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 9 - TP HCM
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Dự án BĐS/ Quản lý tòa nhà
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
11/09/2024 09:26
MÔ TẢ CÔNG VIỆC
**General Operation**:

- Responsible for operational, service and presentation excellence - specifically in reception, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).
- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other dependent departments associated.
- Co-ordinate the planning of operational staffing, systems and procedures for the residence
- Supervise room attendants, public attendants and related associates.
- Hire, train, coach, evaluate, mentor and manage associates to ensure they have adequate guidance and resources to achieve performance objectives for success.
- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.

Management and supervision
- Supervise daily operations: Ensure that all aspects of the household run smoothly, including maintenance, cleaning and service delivery.
- Staff coordination: Facilitate communication between staff and shifts to ensure that all team members are complying with household routines and special requests from owners own.

**Housekeeping & Public area**:

- Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, changing shower curtains etc. in a beautiful luxury tidy standards.
- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.
- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, the Front Office, and the Food and Beverage team.
- Provide a professional, advisory and executive support service.
- Ensures that the rooms are spotless and continually restocked and straightened.
- Reports for work on time wearing a clean and tidy, neatly groomed per standards.
- To maintain a high standard of personal appearance and hygiene at all times
- Assist with the monthly inventory of housekeeping products and equipment.
- Make sure all equipment and electric device in rooms working well.
- Ensure all pantry/store are locked, floor corridor is well cleaned.
- Schedule and supervise deep cleaning floor, glass surface and any other projects.
- Ensure quality controls are in place for all linen processes, rejecting any exceptions.

**Landscape & Gardening**:

- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the House.
- Set up the taking care plan of plants, flowers and garden grounds.
- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.
- Regularly check the quality and quantity of flowers, ornamental plants and gardens.
- Arranging personnel and distributing work.

**Event & F&B Services**:

- Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.
- Develop and implement beverage menus.
- Florishing and decorating the party table.
- Maintain standards and overlook the food / drink at its best service when serving.
- Work closely with F&B team, Kitchen, Chefs for smoothing private events, in house party.
- Event organization: Plan and oversee all event-related logistics, including invitations, catering, decorations and entertainment.
- Service Execution: Ensure that events are executed flawlessly, with attention to detail in every aspect of service and presentation.
- Post-event review: Conduct debriefing with staff (internal and external) after the event to discuss what went well and identify areas for improvement.

Etiquette
- Maintain standards: Maintain the highest standards of personal and professional etiquette within the family.
- Staff training: Regularly train staff on formal service procedures, including table setting, formal dining service, and welcoming guests.

Personal support
- Schedule management: Manage the principal's personal and work schedules, ensuring all appointments and commitments are updated and prioritized.
- Personal Requests: Handle personal shopping, errands and other requests discreetly and efficiently.

**Guest Services**:

- Making sure that guest’s needs are met
- Ensure guests are happy and well-attended
- Be readily available/approachable for all guests.
- Ensure that departments