Assistant L&d Manager
3 days ago
**Hạn nộp**: 15/01/2026 Mức lương: 20 - 30 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Hành chính, nhân sự
Vị trí
Trưởng ca/ Giám sát
Cập nhật
11/12/2025 15:27
MÔ TẢ CÔNG VIỆC
Position Overview
As the Assistant L&D Manager, you will work closely with the L&D Manager (Operations) to execute training programs that build the skills, mindset, and consistency of our frontline teams. You’ll coordinate training logistics, deliver sessions, and help measure impact — ensuring every staff member embodies the M Village service spirit.
- ____________________
Key Responsibilities
Learning Strategy & Planning
- Develop and execute a property-wide L&D roadmap focused on service excellence and operational readiness.
- Conduct training needs analysis aligned with business metrics (guest satisfaction, productivity, and quality audits).
- Forecast and plan training resources to support hotel openings, seasonal surges, and performance gaps.
Training Program Design & Delivery
- Design and deliver hands-on, engaging training content for SOPs, guest interaction, grooming, upselling, and complaint handling.
- Customize programs for each function (FO, Kitchen, Butler, etc.) while maintaining brand consistency.
- Deliver sessions through workshops, on-the-floor coaching, and digital modules (where applicable).
Operational Integration
- Embed training into performance reviews and career progression plans for non-managerial and supervisory roles.
- Partner with Residence Managers and Ops Leads to reinforce learning at the property level.
- Monitor post-training performance and adjust programs to drive continuous improvement.
Onboarding & Cultural Immersion
- Build onboarding journeys that embed M Village values from day one.
- Ensure new hires quickly adapt to operational standards, service expectations, and team dynamics.
Learning Systems & Tracking
- Implement and manage simple tools or an LMS (if applicable) to track training completion and compliance.
- Maintain up-to-date training records, schedules, and SOP libraries.
Stakeholder Engagement & Support
- Act as a partner to operations leaders—advising on team development, coaching practices, and service training.
- Support new property launches with pre-opening training plans.
Evaluation & Reporting
- Define success metrics for each program and track learning impact.
- Prepare reports and insights for senior management on training effectiveness and team capability.
QUYỀN LỢI ĐƯỢC HƯỞNG
100% salary during probation.
13th-month bonus.
Participate in Social, Health, and Unemployment Insurance.
Young and dynamic working environment.
Performance-based evaluation with fast career growth opportunities.
Employee discounts for company services.
YÊU CẦU CÔNG VIỆC
Bachelor’s degree in HR, Education, Hospitality, or related field.
3+ years of experience in operational training or L&D roles, ideally within hotel, resort, or F&B environments.
Strong understanding of hospitality workflows and frontline service standards.
Proven facilitation skills—confident delivering in both structured and dynamic settings.
Organized, self-driven, and able to manage multiple training calendars across locations.
Fluent in Vietnamese; English proficiency preferred.
Hands-on with Microsoft Office, training templates, and (ideally) LMS platforms.
YÊU CẦU HỒ SƠ
CV
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