[rcc] Luxury Retail Supervisor

**Hạn nộp**: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Thủ Đức - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khác Cửa hàng/ Tiệm/ Shop
Ngành nghề
Khác
Vị trí
Trưởng ca/ Giám sát
Cập nhật
17/09/2024 10:05
MÔ TẢ CÔNG VIỆC
Manage all aspects of the outlet (images, products, employees, customer service ) in accordance with the commercial strategy approved by the Board of Directors and in image standards and services
Manage and distribute business goals to employees to achieve sales and profitability goals.
Control the cost and inventory shortage
Take on management role through effective communication and an awareness of employees growth
Ensure a high standard of consistent customer service through efficient employees training
Respond and solve customer problems immediately, professional manner and suitable with the regulations of the brands and company
Gather and provide customers feedback on products to management team
Take responsibility for employees performance, monitor and evaluate employees periodically to achieve business results
Responsible for developing and training the next team
Comply with the regulations, rules, policies, culture, core values, mission of the store and company
Ensure the customers are served properly
Operation
Check the staff’s cleaning, general display and uniform
Inventory and control import and export of goods
Control stock and order.
Purchase
Execute a suitable purchasing strategy, based on the specifics of the store (demand, inventory, and sales goals)
Inventory
Proactive inventory management to increase sales
Knowledge of goods and products
Train the sales team to develop the right sales skills
Maintain an image of the store and the environment with the company that sets its standards of day-to-day operations
Ensure product knowledge and theme of season & year and responsible for training staff to understand product knowledge.
Develop a training plan and make recommendations to the Manager every year
Customer Service
Ensure that each member of the Sales Team provides an excellent service to each customer entering the store, consistent with the Brand's customer service standards.
Sales growth through suitable services for all customers
Always be present and resolve internal problems at the store in case of a conflict
Team Management
Responsible for allocating business goals, scheduling work schedules for employees
Promote the sales team to serve all customers according to specified standards
Supervise and maintain high quality staff
Track each employee's performance
Ensure that the team is properly trained on a regular basis to develop customer service, product knowledge and sales skills.
Monitor and ensure the allocation of employee leave schedule according to the regulations of the Company.
Create teamwork, discipline and mutual respect, as well as dedication and loyalty to the Company
Ensure all team members receive the right support to reach their best potential
Sales Management
Ensure that processes and systems are clearly understand, run smoothly, and comply with the ever-changing needs of sales operations
Support the Retail manager according to the Company's process of handling sales reports
Communication
Deploy all communication activities as instructed by the Marketing department in relation to the store as required
Propose to Marketing all communication activities that can help achieve the store's sales goals
Always be a brand ambassador for all store visitors and to ensure that each member of the sales team acts as the brand ambassador
Asset Management
Responsible for the management and maintenance
Team Training
Responsible for guiding and training new employees in accordance with the Company's regulations and procedures
Train employees in sales skills, customer communication and other skills
Other jobs as assigned by the Owner
QUYỀN LỢI ĐƯỢC HƯỞNG
VERY Competitive salary
Social Insurance in full salary
Working in and meeting with the high class level of Vietnam
Other benefits
YÊU CẦU CÔNG VIỆC
- Professional Hospitality skills with 5-star experience: Rooms, F&B, VIP Butler, Travel and Tourism, Entertainment, Casino, Luxury Goods
- Recreation and in serving VIP customers.
- Logical, strong
- minded, decisive and able to work under pressure.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, sel