CRM Supervisor

1 day ago

Thành phố Hồ Chí Minh, Vietnam Công ty TNHH Thời trang và Mỹ phẩm Duy Anh Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
The CRM Supervisor will be responsible for overseeing the development and execution of the CRM strategy to foster customer loyalty, enhance customer experience, and increase retention in line with the luxury positioning of DAFC and all the brands within DAFC portfolio. This role involves leveraging customer data to create personalized communication, implementing trade promotion programs and customer engagement campaigns, and managing the loyalty program to drive high-value customer retention.

Client Engagement:

- Devise and implement tailored strategies for VIP clients and various membership levels to enhance their engagement and loyalty.
- Maintain and nurture existing client relationships while actively reactivating sleeping clients.

Data Management:

- Utilize data-driven insights to segment the customer base for targeted marketing campaigns, enhancing client engagement and sales.
- Conduct thorough data analysis to identify trends, opportunities, and areas for improvement.

Client Experience Management:

- Collaborate closely with brand, retail, and marketing teams to optimize every touchpoint with clients, both online and in-store.
- Implement initiatives that ensure consistency and excellence in the client experience across all channels.
- Develop and execute innovative client-focused programs and events.

Trade Promotions & Events:

- Plan and execute generic trade promotions, such as end-of-season sales, Black Friday, Tet, and more, to drive sales and engage clients.
- Organize and manage trade events, including private sales and exclusive events, creating unique shopping experiences for our clients.

Qualification:

- Bachelor’s degree

Experience
- Proven experience in CRM, preferably within the luxury retail sector
- Customer connectedness and customer centric mindset
- Proficiency in CRM software and Microsoft Office Suite
- Good thinking about data and system integration
- Problem solving skills
- Communication and teamwork skills

Ngành nghề: Tiếp thị / Marketing

Kinh nghiệm: 3 Năm

Cấp bậc: Trưởng nhóm / Giám sát

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Laptop
- Chế độ bảo hiểm
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
Qualification:

- Bachelor’s degree

Experience
- Proven experience in CRM, preferably within the luxury retail sector
- Customer connectedness and customer centric mindset
- Proficiency in CRM software and Microsoft Office Suite
- Good thinking about data and system integration
- Problem solving skills
- Communication and teamwork skills

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Marketing,Offline Marketing (Báo/Đài/Truyền Hình),Truyền Thông/Báo Chí,Truyền Thông/PR/Quảng Cáo,Tư Vấn Bán Hàng

Trung cấp - Nghề
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