Senior Relationship Manager, Priority

1 week ago

Hà Nội, Vietnam Standard Chartered Full time

**RESPONSIBILITIES**

**Strategy**
- Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancassurance.
- Achieve allocated business targets
- Participate actively in branch sales planning to generate action plans for meeting targets.
- Regular monitoring of sales
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Convert customer leads to sales.
- Generate potential new leads for other parts of bank e.g. Private Bank.
- Successful and consistent conversion of leads to sales.
- Upgrade potential customers to Priority and Private Banking.
- Sell multiple standard products to customers based on identified needs.
- Refer to product specialists to sell more complex products based on identified needs.
- Quality customer requirements appropriately.
- Provide advice and respond appropriately to less complex queries.
- Build on existing relationships to grow/ develop customer portfolio.
- Cultivates customer pipeline.
- Anticipate future basic product needs given analysis of current state.
- Accurate process transaction documentation.
- Identify opportunity for transaction processing improvements.

**Business**
- Awareness and understanding of the wider business, economic and market environment in which the Group operates

**Processes**
- Responsible for executing and supervising the Budget process.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives..

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Must follow the Bank’s Code of Conduct.

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Qualification**
- Education Standards required for roles
- Training Product broadening
- Enhanced multi-product Priority knowledge
- Market and competition knowledge
- Licenses Client training on digital solutions
- Communication and presentation skills
- Negotiation and objection handling
- Membership required for roles for continuous development/ improvement/awareness of current practices, etc.
- Certifications Understanding of KYC principles
- Languages requir

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