Senior Officer, Priority Relationship Management

2 weeks ago

Hà Nội, Vietnam Techcombank Full time

15 Nov 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**:

- Category: Retail Banking Group- Job Type:
- Facility: Retail Banking**Job Purpose**:

- The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and services
- The job holder is responsible for providing financial solutions on the customer portfolio to develop value và implement business targets.
- The job holder is responsible for managing, building and developing relationships with customers

**Key Accountabilities (1)**:

- 1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS THAT FITS CUSTOMERS' NEEDS
- Find information, analysis và assessment of customer needs to understand customers' comprehensive financial goals based on individual customer knowledge, segment và sub-segment knowledge and category knowledge
- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers.
- Taking care of transactions, consulting solutions, proposing products and services for priority customers in accordance with the goals and financial needs and lifestyle of customers
- Manage and take care of the priority customer list assigned periodically và effectively evaluate the customer portfolio.
- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.

**Key Accountabilities (2)**:

- 2. SERVICES: PROVIDE PRIORITY BANKING SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE
- Directly receive và execute customer transaction requests, cooperate with relevant departments, process according to SLA to bring the best service experience to customers.
- Continuously update customers with new features, new benefits of products and services that customers are using, policies and regulations that affect customer assets and market changing or trends
- Provide total service solutions for customers to meet the maximum needs of customers' transactions, savings, credit, investment, insurance.
- Record và respond to customers' opinions on products and services and propose solutions to improve service quality standards for priority customers

3. SYSTEM: OPERATIONAL COMPLIANCE và RISK MANAGEMENT
- Identify customer information (Amlock, KYC, SA...) as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's procedures and regulations and the law
- Perform in accordance with policies, regulations, processes, internal instructions and SLAs
- Fully complying with service quality standards and other Bank regulations from time to time
- Managing Credit risk, operational risk on customer portfolio
- Coordinate with departments / units in branches and internal Techcombank to quickly and thoroughly execute transactions and customer requests.

**Key Accountabilities (3)**:

- 4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE
- Managing the implementation of a personal development plan (PDP) to improve work efficiency and support to personal development.
- Complying with training programs required by TCB.
- Contribution to activities to build and develop organizational culture.
- Being ready to sharing information with others and having willingness mind to accept change
- Owning and taking responsibility at work through clear orientation towards outstanding results
- Building a cohesive culture that encourages colleagues to achieve success
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's behavioral standards, and Techcomer's DNA.

5. EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Developing business plan và customer development, doing up/cross sale of products based on assigned customer portfolio to optimize customer benefits and achieve assigned business targets.

6. Other related tasks as assigned by management.

**Success Profile - Qualification and Experiences**:

- Qualifications
- English proficiency: TOEIC certificate or equivalent according to bank's requirement

Domain Expertise
- Experienced in managing customer portfolios. Understanding the behavior and needs of Priority Customers. Knowledge of credit operations, products for priority customers including: transaction, savings, credit, investment, insurance, card... and have the ability to advise on a total financial solution package for customers

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    31 Aug 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    1 week ago

    Hà Nội, Vietnam Techcombank Full time

    21 Oct 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    1 day ago

    Hà Nội, Vietnam Techcombank Full time

    31 Aug 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    30 Oct 2024**Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority...

  • Senior Officer, Priority Relationship Management

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    5 Feb 2025 **Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with...

  • Senior Officer, Priority Relationship Management

    6 days ago

    Hà Tĩnh, Vietnam Techcombank Full time

    17 Mar 2025 **Senior Officer, Priority Relationship Management - Gold (40000966)**: - Category: - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder is responsible for managing directly the Priority customer portfolio assigned to PRM Gold in Priority Banking Center from time to time, providing customers with Priority products and...

  • Senior Officer, Customer Relationship Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    4 Sep 2024**Senior Officer, Customer Relationship Management (40000960)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: - The job holder: - Support the Corporate Banking Manager (SRM) and the Corporate Banking Specialist (RM) in providing products and services to customers in accordance with...

  • Senior Relationship Manager, Priority

    2 weeks ago

    Hà Nội, Vietnam Standard Chartered Full time

    **RESPONSIBILITIES** **Strategy** - Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancassurance. - Achieve allocated business targets - Participate actively in branch sales planning to generate action plans for meeting targets. - Regular monitoring of sales - Be multi-skilled to...

  • Relationship Manager, Priority

    2 days ago

    Hà Nội, Vietnam Standard Chartered Full time

    Job ID: 26592 Location: Hanoi, VN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 14 Apr 2025 **Job Summary** - As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's...

  • Senior Officer, Business Performance Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    3 Oct 2024**Senior Officer, Business Performance Management (40000942)**: - Category: Corporate & Institutional Banking Group- Job Type: - Facility: Corporate Banking**Job Purpose**: The job holder is Responsible for interact, coordinate with other Divisions, regions and other relevant parties in analyzing, providing data, monitoring business performance of...

  • Senior Relationship Manager

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    5 Mar 2025 **Senior Relationship Manager (40000958)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Establish, manage, take care, maintain and develop relationships with customers in assigned porfolio in order to understand customers, identify opportunities and risks of customers and...

  • Senior Relationship Manager

    7 days ago

    Hà Nội, Vietnam Techcombank Full time

    15 Jan 2025 **Senior Relationship Manager (40000958)**: - Category: Corporate & Institutional Banking Group - Job Type: - Facility: Corporate Banking **Job Purpose**: - Establish, manage, take care, maintain and develop relationships with customers in assigned porfolio in order to understand customers, identify opportunities and risks of customers and...

  • Senior Expert, Private and Priority

    1 week ago

    Hà Nội, Vietnam Techcombank Full time

    10 Mar 2025 **Senior Expert, Private and Priority (40001506)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: Responsible for consulting with a high content of knowledge and expertise in Customer Knowledge Management; building a value proposition for the target customer segment; support/advise for direct...

  • Senior Officer, Insurance

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    9 Jan 2025 **Senior Officer, Insurance (40001625)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: 'Responsible for providing the best financial security and protection options to Customers using Insurance products and increasing the strong connection between Customers and Techcombank **Key Accountabilities...

  • Senior Officer, Customer Relationship Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    21 Jan 2025 **Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...

  • Senior Officer, Customer Relationship Management

    1 day ago

    Hà Nội, Vietnam Techcombank Full time

    21 Jan 2025 **Senior Officer, Customer Relationship Management - SME (40000899)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder responsible for construction, development and management with customers. Responsible for consulting and sales, after-sales care / follow-up, risk management, debt...

  • Senior Expert, Private and Priority

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    4 Oct 2024**Senior Expert, Private and Priority (40001506)**: - Category: Retail Banking Group- Job Type: - Facility: Retail Banking**Job Purpose**: Responsible for consulting with a high content of knowledge and expertise in Customer Knowledge Management; building a value proposition for the target customer segment; support/advise for direct leadership in...

  • Senior Officer, Project Management

    4 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    23 Jan 2025 **Senior Officer, Project Management (40000697)**: - Category: Retail Banking Group - Job Type: - Facility: Retail Banking **Job Purpose**: - The job holder supports the implementation activities of bank-wide initiatives for the portfolio of both traditional projects/ initiatives implemented through Waterfall methodology and customer journey...

  • Senior Account Manager

    2 weeks ago

    Hà Nội, Vietnam Diebold Nixdorf Full time

    Senior Account Manager Develops and executes sales plans / strategies to effectively bring DN products and services to market. Drives revenue generation and identifies and closes new opportunities within current customer accounts. Facilitates and leads customer negotiations to achieve mutually beneficial results. Utilizes knowledge of DN offerings and...

  • Senior Business Analyst

    2 weeks ago

    Hà Nội, Vietnam Techcombank Full time

    18 Oct 2024**Senior Business Analyst - Content Management System (CMS)**: - Category: Digital Office- Job Type: - Facility: Digital**Job Purpose**: - We are seeking a Senior Business Analyst with specialized experience in Adobe Experience Manager (AEM) to join our dynamic team - As a key member of our organization, you will be responsible for bridging the...