Technical Support

4 days ago

Hà Nội, Vietnam Công Ty TNHH Itechwx Full time

**Mô tả công việc**:
(Mức lương: 18 - 24 triệu VNĐ)
- Review issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolve or escalate multiple and varied customer issues. Documents technical work and research.
- Analyze problems and develops solutions for customer needs using log analysis and other proprietary tools.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attend readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
- Provide feedback to improve products to more senior engineers or technical advisors.
- Identify potential defects and escalates to more senior engineers to resolve.
- Use automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
- Follow processes provided by the business.
- Attend case triage meetings or case discussions to collaborate and share ideas to resolve problems.

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Salary ranges from 18,000,000 - 24,000,000 VND
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Must Have:

- Open to Freshers & Non-Tech backgrounds - only requires fluency in English (equal to IELTS Speaking 6.5+).
- Willingness to work in shifts and work night shifts
- 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice To Have:

- Having a background or working experience in IT/Technical/Engineering/Networking & IT/Cybersecurity & Cloud Security/Automation is an advantage.

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: IT Phần Cứng,IT Support

Trung cấp - Nghề
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