Technical Support Engineer Stage 2

1 day ago


Hà Nội, Vietnam Monifai Full time

Overview:
We’re seeking a customer-oriented Technical Support Engineer Stage 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

**Accelerating Progress. Securing Futures.**

At TeKnowledge we help governments, businesses, and technology providers not only navigate but thrive in today’s complex technology landscape. Our services provide unparalleled value and impact to our clients across cybersecurity, advanced technical skilling, and enterprise technical support. We are committed to enabling technology, AI, CX, and security, uniquely positioning us in the market, and ensuring our customers are equipped to achieve their strategic goals.

**Responsibilities**:
**This role will**:

- Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.

Qualifications:
**Dynamics is a good fit for you if**:

- You’re familiar with Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows.
- You’re proficient in both written and oral English.
- You’re creative, adaptable and have strong problem-solving skills.
- You’re customer-obsessed, take the initiative and exceed expectations.
- You’re a fast learner interested in understanding our products.
- You’re proficient in both written and oral English.

**In this role**:

- 2 - 3 years of technical and customer support experience are required.
- Higher-level technical education is preferred.
- Certifications relevant to the product are helpful.



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