Support Engineer

4 days ago

Hà Nội, Vietnam Ataccama Full time

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
**Challenging Fun**

**ONE Team**

**Customer Centric**

**Candid and Caring**

**Aim High**

We are looking for a **Support Engineer** to join our team at Hanoi. As a Level 3 Support Engineer, you will be the highest escalation point within our support structure, tackling the most complex technical

challenges. This role is ideal for individuals with an engineering background, experience in programming languages such as Java and Python, and a keen interest in debugging and software development.

**Your Challenge**:

- Diagnose and resolve advanced technical issues escalated from Level 1 and Level 2 support teams.
- Work closely with the engineering team to gain deep technical knowledge and improve problem resolution.
- Provide direct advice and solutions to L1/L2 support and customers by identifying root causes of software issues.
- Assist with testing specific drivers, configuring properties files, and troubleshooting system behavior.
- Develop and implement solutions or workarounds for complex software problems.
- Contribute to the creation and maintenance of comprehensive documentation for recurring issues and their resolutions.
- Provide mentorship and guidance to junior support staff, enhancing the overall technical proficiency of the team.
- Work in a time zone that supports customers across EST, PST, or ANZ regions

**Is This You?**:

- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Approximately 2 years of professional experience in a technical support or software development role.
- Proficiency in English is a must, with strong verbal and written communication skills.
- Solid programming skills in Java and Python.
- Demonstrated ability to debug and troubleshoot complex software issues.
- A proactive mindset with a strong desire to grow technically and take on increasing responsibilities.

**Our Tech Stack**:

- Backend: Java, Spring Boot, Kotlin, GraphQL, Python, jOOQ
- Big data: Spark, Redshift, Snowflake
- Frontend: TypeScript, React/Vue, Apollo, Nx, MobX, Styled Components
- Storage: Postgres, Elastic, Minio
- Infrastructure: GitLab CI/CD, Kubernetes, AWS, Azure

**Work Equipment**:

- Laptop

**Perks & Benefits**:

- Full compensation during the probation period
- 13th salary
- 15 days of vacation
- Premium Healthcare
- Online company language courses
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills

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