IT Field Operations Engineer(IT Support Engineer)

In TLScontact we are cultivating a supportive, inclusive working environment where all our employees can thrive and express their talent, whatever their gender, background, race or religion. This is our way to build the most diverse and engaged talent pipeline where each employee’s voice matter and valued. We believe that this approach will lead us to a long-term success as an organization in visa services industry.

**Why Choose TLScontact?**

Join our team and take your career to the next level.
- **Comprehensive Health Insurance**:

- **Work-Life Balance - Monday to Friday Schedule**:

- **Career Growth & Development Opportunities**

**Job Title**: Field Operations Engineer
**Reporting Line**: Field Operations Team Leader

**Main Missions**:
The Field Operations Engineer is responsible for executing technical deployments and providing on-site support for IT infrastructure and end-user computing.

This role ensures the proper setup, maintenance, and operation of equipment, collaborating with network engineers and other stakeholders to deliver high-quality technical solutions.

Additionally, they handle procurement and asset inventory management to maintain operational efficiency.

**Key Responsibilities**:

- **Technical Deployment**:

- Execute technical setups and support activities at visa center sites.
- Perform racking and cabling of servers, switches, and other equipment.
- Collaborate with network engineers for equipment installation and initial configuration.
- Oversee contractors' work, ensuring alignment with project specifications and timelines.
- Travel on missions within the country and abroad as required by business need.
- **Maintenance and Support**:

- Monitor and maintain cooling systems, PDUs, UPS systems, and other infrastructure to prevent downtime.
- Assist with user account and permission management.
- Fixing and maintaining printers, scanners, biometric kits, kiosks, and other IT equipment.
- Troubleshoot, upgrade, and optimize existing infrastructures to improve overall performance and meet evolving requirements.
- **Surveillance and Endpoint Management**:

- Set up and maintain surveillance systems, such as QVR Pro, livestreams, and door access controls.
- Manage inventory, user accounts, and mobile devices, ensuring compliance with company policies.
- Ensure regular updates and security patching for endpoints.
- **Procurement and Asset Management**:

- Handle procurement of IT equipment and ensure timely delivery to support operations.
- Maintain accurate records of IT assets and manage asset inventory effectively.
- Source hardware equipment and organize comprehensive buying lists, ensuring cost-effectiveness and quality with collaboration with Procurement team.
- **Other Responsibilities**:

- Collaborate with vendors for service contracts and equipment maintenance.
- Participate in audits and support resolution of findings.
- Highlight incidents and escalate issues when necessary.

**Required Skills and Qualifications**:

- Minimum bachelor’s degree in computer science or equivalent professional trainings.
- 2+ years of professional experience with technology systems engineering.
- Hands-on experience with IT deployments, cabling, and equipment setups.
- Experience with routers & switches is required.
- Experience in VMware or any virtualization environment is required.
- Experience in MS Active Directory is required.
- Knowledge and experience with the following (_the more, the better_): Linux (RHEL, Debian), Bash, VMware, Microsoft Office Suite, Windows servers, PowerShell, Windows 11, MacOS.
- Excellent communication and team collaboration skill.
- Strong problem-solving, critical thinking and analytical skills
- Exposure to international and multicultural work environment
- Fluency in English (B2 level equivalent)

Please carefully read the recruitment privacy notice below:
Thông Báo Về Quyền Riêng Tư Cho Việc Tuyển Dụng Của TLScontact

**Language**:

- English as working language (required)