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IT Support/ IT Helpdesk

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Innotech Innovative Technology Full time

**Position**:IT Support/ IT Helpdesk (Junior)

**Location**:Di An, Binh Duong (Lang Dai Hoc)

**Responsibilities.**
- Assist in monitoring and maintaining IT systems (networks, servers, hardware) at head office and branches.
- Support basic configuration of network devices (firewalls, routers) under supervision.
- Manage and troubleshoot issues with CCTV, time attendance, and internal phone systems.
- Resolve common IT issues related to network, printers, and office software; guide users remotely when needed.
- Set up and configure laptops/desktops for new hires; perform basic diagnostics and repairs.
- Support IT procurement: assist in vendor evaluation and equipment selection.
- Manage user accounts and software licenses.
- Document IT procedures, incidents, and assist with reports.
- Participate in internal IT projects and other tasks as assigned.

**Requirements**:

- **1-2 years of professional experience** in IT support, IT Helpdesk, system administration, or similar roles.
- Solid understanding of **computer hardware, networking, Windows OS, and basic Linux**.
- Familiarity with **Active Directory, Office 365, VPN, and antivirus solutions** is preferred.
- Practical experience in **PC/laptop setup, software installation, and troubleshooting**.
- Strong **problem-solving skills**, with a hands-on and proactive approach.
- Responsible, honest, and able to work independently with mínimal supervision.
- Good at English (Reading and Communication).
- Bachelor's degree or higher in **Information Technology, Computer Networking, or related fields**.

**Our Benefit**:

- 13th-month salary calculated based on actual working time at INNOTECH.
- PVI Healthcare Insurance for all employees
- PVI Healthcare Insurance for family
- Moon cake, Tet Gift
- Quarterly/project kickoff team-building budget.
- Laptop and monitor provided for work.
- Performance bonus plan.
- Employee referral bonus: 2,000,000 - 10,000,000 VND (depending on level/role).
- Annual company trips / Football club / Climbing club / Year-end party.
- Learning and certification support.
- Value-oriented, international working environment with a flexible culture.

Loại hình công việc: Toàn thời gian

Mục lương: Lên đến 8.000.000₫ một tháng