Operations Quality Assurance Manager

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

How far out of the box are you willing to step up? At FWD Vietnam we offer unique opportunities within the insurance industry that are supported by an attractive rewards and recognition scheme. Lead team Partnership Quality Assurance in developing and deploying initiatives for monitoring and improving sales quality of Partnership Distribution channel. THE...

Job RequirementsBachelor's degree in Banking, Finance, Business Administration, Law, or related fields.2–3 years of experience in Quality Assurance or Training within a Contact Center environment.Strong understanding of Customer Service operations in the banking or fintech industry.Skilled in call evaluation, feedback delivery, and coaching for performance...

Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

Company DescriptionCarmel Clothing is a leading supplier of fashion garments to some of the world's top high street brands. With its headquarters in London, the company operates internationally through offices in Vietnam, China, Sri Lanka, and Romania. Carmel Clothing specializes in translating key catwalk trends into commercial fashion across product...

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**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Develop and Implement Quality Control Process: + Collaborate with cross-functional teams to establish quality control procedures for different stages of production. + Create and maintain detailed documentation of quality control processes, including standard operating procedures (SOPs) and...

Role PurposeFully responsible for Quality Management and Risk Management of all Private Label (NHR) products.Act as the representative of the Internal Security Division to collaborate with Commercial, Marketing, QA, Legal and other functions on all matters related to product quality.Final approver for factory assessments, first production batches, packaging...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and maintain policies, standards and procedures to improve internal process acordance with ISO-WLA standard. - Planning and coordinate in Internal Audit program. - Inspecting, complaince checking Mornitoring and operating ISMS performance and effectiveness. - Be involved in risk management...

Job DescriptionAlign & build SOP for Customer Service from end to end.Keeping updated timely and accurate information to CS Agent. Supporting in response to all questions about the process or business information.Maintain customer satisfaction rate, perform analysis of DSAT (bad rating) tickets, and come up with solutions or initiatives to improve...