IT Support

**Working location**: Mapletree, Dis.7, HCM | **Type of employee**: Fulltime

**Report to**: Operation Director. Headquarter IT Manager | **Level**: Team member
- The IT Support Specialist is responsible for ensuring the smooth operation of IT systems across both office and retail. This role involves providing technical support, managing IT equipment, maintaining network stability, and collaborating with the headquarters IT department_

**KEY TASKS AND RESPONSIBILITIES**

**General IT Responsibilities**:

- Identify IT risks and propose solutions to the direct manager.
- Conduct periodic store visits to monitor IT equipment and provide on-site support and training to staff. Guide proper device operation as needed.
- Manage IT equipment inventory across all locations.
- Develop and document IT support processes.
- Maintain and monitor computer systems and networks.
- Provide daily IT support to office staff and retail stores, addressing technical issues promptly and effectively.
- Collaborate with all departments to assist with their technical requirements, with the headquarters IT department to align IT systems and facilitate information sharing.
- **Retail Store Support**:

- Receive updates on new store openings from the Retail department and create timelines for IT system setup (hardware and software).
- Ensure stable computer operation in retail stores with remote management capabilities.
- Manage equipment upgrades or recalls during store renovations or contract terminations.
- **Office IT Management**:

- Monitor all IT equipment, network systems, and the server room to ensure stable operation for office staff.
- Manage IT system upgrades to support business expansion.
- Collaborate closely with the headquarters IT department for information exchange and project execution.
- Track and manage IT devices at showrooms and provide IT support for events held there.

**REQUIREMENTS**
- Bachelor's degree in IT or related field, relevant certifications.
- A basic understanding of networking, with a certain level of knowledge of the TCP/IP seven-layer protocol
- Proven experience in IT support, preferably in a multi-mode environment (office and retail experience a plus).
- Strong understanding of computer hardware, software, networking, and operating systems (POS systems, Wifi/LAN, Camera, Domain, e.g.,)
- Specific software or hardware knowledge required (NAS, Odo, ERP, e.g.,)
- Experience with remote management tools.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Good at communicating in English

**WELFARE & BENEFITS**

**Income**
- Competitive salary package, performance-based
- 13th month salary & year-end bonus by individual ability & company’s performance
- Salary review based on performance.
- Other benefits followed by labor law

**Workplace Happiness**
- Health check annual
- Laptop (after probation)
- Staff purchase policy with high discount.
- Monthly internal activities
- Parking fee

**Professional Development**
- Great network with Headquarter and global team
- Dedicated milestones & recognition with company growth & success

**ABOUT EMERS VIET NAM**

Emers Group was founded in 1997. Began in the commodity industry and diversified businesses that include raw material trading, traditional media, digital media, e-literature, PR, sports & event marketing, sports brand distribution (wholesale, e-commerce & retail), and arts & cultural foundation. With offices throughout the world.

Emers Vietnam is established in 2019, and initially in charge of the NIKE GOLF products-line in Vietnam. From 2020, Emers Vietnam Co. Ltd. has become the official exclusive distributor of Nike Sports & Golf in Vietnam and many ASEAN countries.

The business at Emers Vietnam continued to grow and in 2022, we acquired and launched several new brands in Golf such as Waac, G/Fore with a variety of retail stores in HCMC. In 2023, we have just launched a running shoe line - ON Running, a Switzerland brand running shoes and apparel.

We are moving fast and excited about the possibilities and growth in the Wholesales / Retail business for Sport fashion.
- **VN Office**: Mapletree, 1060 Nguyen Van Linh, Dis.7, HCM
- **Working time**: 08:30 - 12:30 | 13:30 - 17:30
- We are on: 20+ Countries

Pay: From 15,000,000₫ per month

Application Question(s):

- What is your level of English?
- What is your expected salary?